Wells Fargo Bank

I've been a WF customer for 40 years. The Midlothian branch provided excellent customer service for my friend's late day appointment. Three employees helped us for 2 hours on a complicated international transfer plus opening a new account. Thank you Branch Mgr Quintero, Acct Mgr Jan, and the teller (name ?) for staying overtime providing great service.
Apr 1st, 2024

Sergio- lead teller was extremely professional and nice! Went above and beyond to help me and my husband!
Dec 12th, 2023

Id give them -5 stars if I could. Wells Fargo is so shady and unethical. Theyll overnight you a credit card for free, but will take 5-7 days getting you the card for YOUR money. They dont do temp cards anymore and their smart response was to come get cash out. Umh if I come get my cash Im closing the account. And whats with the having to make an appointment to get seen by a teller? This is a bank not a dr or dentist. I guess I missed something. Pedro is suppose to be a branch manager but has the emotional mentality of a 2 year old. You dont hang up on people when theyre asking for your help and going through something. Customer service 101, got 10 years of customer service experience, I can teach you a thing or two.
Jul 18th, 2023

Not good for small businesses! As a small business my account gets low from time to time, then really high when customers pay. Deposited 180,000, and they put a 4 day hold. No biggie, right? Pretty normal. Then, on the day it was supposed to be released, they put another hold!!! In that time I had wrote checks because money was in the bank funds would be released before any checks were cashed. NOT!! they returned checks for non sufficient funds! Faught for days with them just to be told ....their right im wrong. Choose your bank wisely and read all the small print.
Jun 15th, 2023

Bank teller wouldn't let me make a deposit into my wife's account, even though I made a deposit last week and Multiple other deposits over 10 years to her account at the same bank, I don't know if they just started a new policy but with her attitude when I walked up definitely seems like discrimination. Navy Federal here we come
Apr 20th, 2023