James Avery Artisan Jewelry

I loved everything, the excellent service, the super beautiful jewelry
Apr 3rd, 2024

went to this location 03/09 an hour before closing time, there was 1 other customer in the store and she was browsing. mind you i have never been to a james avery location ive only ever ordered online, so i just browsed around not knowing what to do when i was interested in something. i spent 35 minutes looking around and the ladies working would just stare at you and then talk amongst each other no one came up to me once or even greeted me. i was interested in quite a few things but ended up leaving with nothing since the customer service was incredibly poor. I went to the odessa location off highway 191 just yesterday and the ladies there were fantastic their customer service was spot on and i was instantly greeted and ended up leaving with two new rings. seems like the midland store needs some more training on customer service.
Mar 19th, 2024

Thank you Karen & Delilah! Very helpful and informative! My cousin loved it!
Feb 27th, 2024

Jazzy was absolutely wonderful and so very kind . She has excellent customer service!!
Feb 14th, 2024

Brought in Charms to add to my bracelet as well as purchasing 3 more charms Due to work My Mother went to pick it up for me. , Unbelievable they just handed her my bracelet in her hand !!! not to mention they didnt even display to ensure all charms we accounted for !!! just put it in her hand with a receipt Is this how were treating people today In All my years of doing business with James Avery I would have never thought of this !! No thank you , not even is this the correct bracelet !!! No Box .No Bag !! Is there anything else you need !!! This is so disrespectful
Feb 7th, 2024