Community National Bank

I have several banks I use. This bank has the worst customer relations I have seen any where. It is impossible to reach someone at local bank by telephone.  All calls go to a central number  in Lubbock. That takes a long while on hold just to speak to the call assistant. They can't always help as the banking is done at the local bank. I dial the local bank and put in the spellihg of the banker they give me and indicates no one by that name is at the bank. Takes the long waiting again back to Lubbock. When I do get a local person extension, I leave a message several times with no return call.  I made a large deposit it doesn't show it was made even though I have a receipt. This banking doesn't make sense all the way around. The teller machines at the bank do not work properly. Going into the bank, the staff don't look busy and no other customers and they are not in a hurry to help.
Sep 19th, 2022

Always so quick and kind
Sep 26th, 2020

Great location of Community National Bank!! Very friendly staff!! Very professional too!!
Nov 20th, 2019

Oct 4th, 2019

Customer service people are great and they do a good job of replacing debit cards if you lose one. Downside if that the bank will consistently block transactions and you have to call them over and over. Simple gift card purchases become a chore. I've asked them to stop this hassle but it's mandatory apparently.
Dec 4th, 2017