Toyota of Midland Service

Jul 8th, 2022

NOBODY BEATS TOYOTA!!!! EXCELLENT SERVICE TODAY THANKS GUYS
May 28th, 2022

Good place to buy a car
Apr 23rd, 2022

Feb 20th, 2022

I rarely write reviews , however was aghast at the unprofessional handing of my appointment today with a hope that the root cause can be identifies and corrected since I believe that we all strive for professionalism and constant improvement . My appointment was handled by employee named ERIC at the service department and I went for my 30 k scheduled maintenance service , I had an extended maintenance purchased which will work till 35 k miles . He told me that oil change is due at 35 k , I told me okay I will wait and do the rest. I waited for one hour 8.45 to 9.45 am and then I was told that the car is out. When I could not locate the receipt and called them back , I was told that that I can come to pick it up, I went back and Eric told me the car never made it to the bay as you told me that you will wait till 35 k miles I tried to explain and helped him recall that it was oil change I said I will wait and asked me to do the scheduled , but he kept on repeating YOU told me to wait till 35 k I asked him if nothing was done on my vechile why I was kept waiting for one hour he said I pulled you car up front and you were sitting here for whatever time , I asked him how would anyone know where the vechile is unless a associate tell the customer , but he was in no mood to listen . Finally he told me to book another appointment and then he will do everything Again I am writing this not to complain but to ensure that other do not go through same experience Service: General repairs & maintenance
Feb 20th, 2022