Casa De Palmas, Trademark Collection by Wyndham

marvelous
Apr 5th, 2024

Beautiful place. Great brunch buffet
Apr 2nd, 2024

Apr 1st, 2024

Love everything about this place and all the employees are so helpful and kind. Kenny at the front desk went above and beyond for us!
Apr 1st, 2024

This is a long story, because I am very disgruntled, and feel ripped off. And its too bad because kenny was delightful and accommodating and the building was interesting itself. Okay this is hard to rate because overall we are satisfied with the room the hotel and wanted to stay again also, the service was excellent when we checked, Kenny did an excellent job, very professional courteous and smooth transaction. But then, when he left the front desk, and other worker was there, although she was courteous and pleasant, not really sure whose fault this is beside the coke heads next door, but we have neighbors right outside our bed about 2 feet on their balcony right next-door, were talking very loudly and echoing and endlessly, like not even taking a breath, from at least 3 AM to 8 AM. It woke me up they were so loud. My waking up and moving around woke my husband who is a light sleeper and at 4 AM I finally told the front desk, the noise does not end until 8:30 AM, on the 3rd complaint. Then new front desk person he gave us a later check out until one, which barely made up for the five hours of sleep loss, because we woke at 12:50 and we vacated shortly after 1pm but they charged us for smoking in the room! $250 CHARGE not only did we not smoke in the room, but my husband was courteous enough to take all the cigarette butts. Keep them in a small cup, took them off the porch, cleaned up and threw everything in the garbage cans. He always cleans the hotel room before we check out, so it is extra insulting that we are soaking in there, also, our neighbors were smoking and we had to shut the door to balcony several times to keep their smoke out of our room. WE WERE PERFECT GUESTS, did not leave a mess, and smoking charge is 3x the price! We wander the hotel all morning because of the noisy guests next door and the problem was not solved. I seemed to have left a charger there that is unique, and they cannot check until room service comes tomorrow, also even though the front desk lady was very nice, she cannot check into the charge until tomorrow when the manager comes. So I am out almost $300 for no reason and less than accommodating. This is really too bad because even my husband wanted to stay here for several more days. Oh, and I forgot to mention, the air conditioning didnt work in a room and it was just flat turn off like dark screen on the thermostat and we had to keep turning it back on throughout the day and night The pool is green and foggy. Somebody is not checking the chemicals are cleaning it properly, the Night Shift person before the one we saw told us they had a hot tub they do not. One of the main features we were looking for. It was a pool. It is not heated, and it was not clean enough for me to want to step foot in it. The fountain next to it look Crystal blue, but the pool looks filthy. I watched the pool and then clean it. They did not do a pH level check, nor do any chemicals. We were happy to purchase a breakfast for $14 a person, but everything was mediocre and disappointing, except for the fruit half of the fruit was delightful half of it was not. Overall beautiful, historic hotel, lacking a lot of antique features that it once had, but still a cute charming little gem. We were happy to become regulars. Now after this mishap, we feel robbed and uncomfortable to give a hotel our credit card information again. I am hoping that tomorrow when I speak to the manager, if I get too, that they will refund the smoking fee that is completely unwarranted, and if we come back, will check treat us as deserving guests. Not to mention the moldy smell from the air conditioner, which we were able to overlook, but the shutting off of the thermostat was very annoying. All in all one night stay ended up costing me over $400 for a mediocre room without a pool. And now Im on the search for a new charger, hoping they will be honest and return it to me on April 3, which, apparently I have to wait until then to get a Resolve.
Mar 27th, 2024