Chase Bank

Oct 20th, 2023

May 18th, 2023

Went to this location early in the morning about 10 AM looking to use their notary services, was told notary will not be available until 2 PM. Return around 2:30 waited almost 30 minutes no one approached me walked to the teller and asked if the notary is available was told I needed to wait an additional 15 to 30 minutes. Level of customer service at this location sucks
Mar 9th, 2023

After being turned away from another Chase branch when trying to open a business account as a walk-in, we went to this Mansfield branch. Greeted by an employee we later learned was Miguel Torres, branch manager, he bent over backwards to help us even though they did not have any appointment availability. Miguel took another customer himself to free up Jessie Driggs who assisted us with the sent up of our accounts. What a great team to work with. Thank you Miguel and Jessie for your accommodation and professionalism. Other branched could learn from your customer service. We appreciate you!
Feb 7th, 2023

Just stop by to open a savings account. Bank is empty but I'm told that the "person who opens accounts is booked up for the entire afternoon - you should open it on the app instead". So much for personal customer attention.
Jan 3rd, 2023