Hyundai Of Lufkin

Hmm where to start, I like their sales and service people but their managers need a lot of work, I got a 2020 Kia soul from them Nov 2023 and by about half way through February the check engine light came on, took it back to them and at first they couldn't figure out what was wrong, started to leave after they told me the computer wasn't showing anything wrong and they told me to come back if the light came back on again, started heading home but not even a quarter of a mile later the light came back on and I started smelling burning oil, immediately took it back to them and told them about the new burning oil smell, they finally figured out the cam was bad, they contacted the extended warranty people to find out what they wanted to do, the warranty refused to do anything saying it was basic wear and tare, service department finally ordered a new engine for it which it took another month and a week or two, about a week and a half or two weeks before they finally got the car back to me which was about a week before they put the engine in I got a very bad feeling that if I kept that kia something bad was going to happen,so, I went back to them and told them I either wanted out of the contract or wanted another vehicle, they refused both options so Feb 22 or so I took the Kia back to them and called the bank who was financing and told them exactly what was going on and why I felt that i had no choice but to do a voluntary repo on it. That bad feeling I was talking about earlier, it felt like if I kept that kia I would have been dead or stranded somewhere within a year or so and last time I got a feeling even similar to that one was a few days before I totalled my dead brothers truck on highway 21 between Douglas and nacogdoches, how I survived that wreck no one knows because by the account of everyone who saw the wreck said I should not have by any means survived it by any stretch of the imagination, think compressed sardine can.
Apr 6th, 2024

Great experience all around. If you are looking to buy a new car, go see Malik Carraway, you wont regret it.
Feb 24th, 2024

Thanks to Hyundai of Lufkin for helping me obtain my dream car. They made it easy, friendly, timely, and fair. I will buy my next car there if I ever give this one up!
Jan 24th, 2024

Miss Laura at Hyundai of Lufkin is awesome also the guy who works in the service department named Junior great people to do business
Jan 20th, 2024

Best sales and service in the area. Lora Thompson gives you 100% in helping you find your perfect vehicle. The service department is second to none in helping you get your car up and running.
Jan 20th, 2024