Curves Brow Bar

The person who did my brows didn’t seem very experienced AND she was the only option. The experience was super uncomfortable and I’ve had my eyebrows threaded plenty of times prior. By the time she finished, my eyebrows were uneven but only on the ends. I figured I would just quit while I was ahead.
Dec 29th, 2020

HORRIBLE customer service and not to mention she's not very good at threading to begin with. After my last experience here I will NEVER go back. She was irritated that I didn't have a mask on. I was fine putting one on but I had forgotten mine in the car. I asked her if she had one I could have and she said yes. Then she assumes I work at a hospital because of my uniform and is criticizing me for not wearing a mask. I do not work at a hospital but I am required to wear a mask all day long. When I pay she gives me an attitude because I chose to not tip. I typically tip a decent amount anywhere I go but after the service I received I chose not to tip. She made a rude comment about me and other people in general not tipping. I also noticed my amount was more than usual. When I asked her why she said she charged me $2.00 for a mask. Never once did she tell me the mask was an additional charge until after I paid and after I asked her about it. No signage about masks costing extra. The whole time I was speaking with her about how she needed proper signage if she's going to charge extra she just waved me off and said no she didn't and had her mask down while talking to me. When I pointed out that she was giving me a hard time about wearing my mask but she wasn't wearing hers properly she said "it's because i'm talking". Well that defeats the whole purpose of the mask. I also stated to her that it upsets me that every time I ask her to fix my eyebrows because she missed some hairs she said "well how can you tell? Your vision is messed up when I do your eyebrows so how can you tell I missed?" I became furious! I just can't believe that someone would knowingly do a half way job just because she thinks a customers vision is messed up from holding their eye when she threads the brow. I honestly can't believe this woman is still in business! Like I stated before I will NEVER go back here no matter how desperate my brows need it! It's not even worth a one star rating.
Jul 10th, 2021