Frank Brown Honda

Jim DiBarto _{on Google}

Apr 3rd, 2024

I recently made the 110 mile trip to Lubbock from Amarillo. Im always amazed at the quality of professionalism and sincerity of all the folks at Frank Brown Honda. Ive made a number of purchases there and look forward to the future to continue my relationship with them.

Lynette Dockal _{on Google}

Mar 31st, 2024

The mechanic who checked my car his customer service was great. Enjoyed talking to him about my car.

Liz White _{on Google}

Mar 18th, 2024

Frank Brown Honda Service Department - I brought in my car earlier last month and it was determined that my fuel injectors needed to be replaced. They informed me there was a back order on parts and they would call to let me know when they arrived. I have called weekly for updates. The service department has been very honest with the back order which I appreciate. I was told one car was in front of me to receive these parts, and I was after them. Once the car in front of me received their fuel injectors, I was told that my car would be next but they could not verify when. Again, very understandable due to the back order. I continued to call weekly. Something concerning to me, was even though I called weekly, every time I called, they had a hard time finding my car in their system. Finally, I called last week, 3/13, and there was some confusion on the parts that were coming in. I was told they'd speak with the parts manager and get back to me. Later that week, I was finally told by two different people that there was an ETA of 3/19. We all celebrated, and I told them I would follow up on Tuesday. I called today and was informed that the parts have arrived. However, I found out those parts were actually not for my car, but they belonged to a couple of cars ahead of mine. Even though I've called weekly, and I've been told multiple times that I was the next car and there was only one car in front of me, there were suddenly multiple cars ahead of mine. The organization and tracking of this process has been extremely disorganized and extremely frustrating. To add to the frustration, my father called a couple of weeks ago and got much more detailed information than I have received any time I have called. This is frustrating due to the fact that I am a woman, and the first time a man calls he gets more detailed information than I do. This process has been extremely unorganized from the beginning and has yet to be resolved.

Rogelio Herevia _{on Google}

Mar 12th, 2024

Phillip B Richardson supper helpful guy 100% recommended...y lo mejor abla espaol