Trustpoint Rehabilitation Hospital of Lubbock

Feb 8th, 2024

Unfortunately while the facility is nice and a lot of the staff was kind we had a lot of issues here. Multiple times medications were given that should not have been. A sedative was approved for one time use and they ended up adding it to the med regimen so it was given when it was not supposed to be. New meds were added without approval even after we were guaranteed that would not occur. It was difficult to get updates from doctors and even after we expressed concerns it took an infection getting out of control for it to be taken seriously so it caused another hospitalization. Once hospitalization happened there were injuries and issues that we had not been informed of. Most of the nurses were helpful, the aides were great, and the speech and physical therapist were helpful but even the therapists expressed concerns that were seemingly dismissed by the medical staff/doctors. Many of these issues could have been prevented with communication. It truly felt like they didn't look at the person as a whole and just tried to solve issues with new meds and not get to the root of symptoms. It should be about the patients best interest and here it simply wasn't. I no longer trust them to care for a loved one.
Jan 18th, 2024

Jan 9th, 2024

If I could give zero stars, I would, this place deserves nothing. It is absolutely uncalled for when my family member states to never leave him there alone again because the nurses are mean. My family member has scratches all over him that werent there yesterday, the nurses tried to put him in a chair that was unsuited for his care considering he has a hard time holding himself up & he almost fell (according to the nurse), the staff is very rude, most of the nurses & staff act as if they dont want to be there. Super sad that you cant even trust a place like this to take good care of your family members. This place is terrible and we have had nothing but terrible experiences since we have been here. Im sorry, but do not trust them to take good care of your family members because they wont. If I could post pictures of certain things, I would. PATHETIC!!!
Jan 8th, 2024

This rehab is not just a rehab they are family they treat u like there own this place is recommended for rehab they treated my family so well treated me awesome thank you for everything trustpoint from the Guillen family
Dec 3rd, 2023