Gene Messer Hyundai Service Center

Broke our visors when took car in for recall and oil change
Apr 5th, 2024

Nov 17th, 2023

Total service time = real service time (short)+ agents lunch time May take >3hrs if your reservation for oil/filter change was between 10am-1pm. Due to YOUR AGENTs lunch time.excellent experience with Jasmine! Building is under construction, which is the excuse for service team treat their client so cold and indifferent. Huge difference with the sales team. Sales representatives are great and helpful. Mechanicians are brilliant, they can always get your car troubleshooted and ready in an hour. Service agents alway hold them back. No teamwork or communications when service their clients. Once you have an agent, nobody else will provide service even though your agent is out for lunch and your car is ready and waiting outside for more than a hour. Regular oil filter maintenance & change will take ~3hr especially when your appointment is after 10am. This happened three times to me in this GENE MESSER. I saw my car was ready and waiting outside. Key and paperwork were delivered to the office. But I still need to wait for 1-2hrs for my agents got back from her lunch. Happened twice on Jasmine. Happened to another gentleman sitting in the corner once (but he moved fast after he came back, so that delay was acceptable for me)
Oct 16th, 2023

Great service and staff
Sep 27th, 2023

Aug 30th, 2023