Action Towing

Got me together
Jan 31st, 2024

They came and pulled my kids car out of the ditch for us. The price was reasonable as well.
Jan 22nd, 2024

Do not use Action Towing!!! My moma paid to have my cousins car towed from the hwy 80 rescue mission, hes homeless. They dont tell you when you run your credit card that you have to select a box whether you want to leave a tip or not. It was raining and my moma signed it boom, $29 tip! Nice way to get extra money from unsuspecting customer. I called the manager and she said dont you look at your receipt. They should make you aware of this, simple. I couldnt select no stars
Nov 14th, 2023

I broke down in Carthage, Tx and they went to service my truck and found out i needed a tow because my air confessor went out, they really took care of my vehicle and were very reasonable in pricing! I truly recommend this place!
Oct 19th, 2023

First I want to apologize for becoming so angry on the phone call with your dispatcher yesterday. That was impolite and quite out of character for me. I am contacting you to ask about the events that transpired and the behavior of your staff with the service call from my husband yesterday. I am hoping you can clear up some questions I have. My husband called for tow service at 5:20 pm from I-20 at approximately exit 591. He talked to the dispatcher who connected him with a driver. The driver said he was in Hallsville, about 15 miles away, and was heading towards my husband's location. My husband told the driver that he wanted a tow to Marshall, but he was not sure of which auto shop. He said he would talk to his wife and let the tow driver know where to go when he arrived. He was NOT told that he was required to call back with a location in order to receive service. I drove from Jefferson to his location. He waited on the highway in over 108 degree heat, with a heat index of over 112, for over 1 and 1/2 hours. Your staff did not call him back to tell him they were not coming or ask if he still needed service. When I arrived he was on a call with your dispatcher and found out she had told the driver to return to the shop. Needless to say we were shocked, confused, and incensed upon hearing this. How could a service company, or any decent person, knowingly leave someone stranded on the highway in those conditions and not even have the conscience or concern to call them back. Seriously, my husband called for tow service and help from a company that is supposed to provide exactly that, and your company's staff didn't have enough concern for someone's well being and safety to call them back and ask if they still needed service or even let him know that they were not coming. Irresponsible, uncaring and negligent only begin to describe the actions of your staff. Believe me, anger does not come close to how we feel. Your dispatcher's excuse was that my husband did not call her back and give her an exact location in Marshall where the car was to be towed. As I stated before, he was not told by the dispatcher or driver that they would not show up if he didn't call her back. Considering the conditions, why didn't either of them call him back? Marshall is a small, easy to navigate town, so why would the delay of an exact location constitute abandoning someone on the highway during a severe heat advisory without even the courtesy of a call? When I called to ask your dispatcher these questions she became defensive and rude. Once she started yelling at me, I responded with the same inappropriate behavior. I am sorry for doing that but I cannot excuse your dispatcher or driver for their behavior or lack of concern for the safety and well-being of my husband. I am hoping you can explain this behavior to me or at least assure me that this is not the way you expect your employees to treat people.
Sep 4th, 2023