Once Upon A Child: Longview

The employees are very friendly, however this is the second time bringing in good name brand clothes and they want to give very little for what they want to keep and says the rest either has too much discoloration or too used. It is a used kids clothing store and having shopped in there before myself I've seen worse condition of clothing they are selling...I would have to assume these are donated items and still trying to profit from them. It's a great store if your looking for something quick and to get by..but I much rather spend my money at Walmart than to pay what they are charging for their used clothing. Friendly place but won't be selling to them anymore and will donate elsewhere.
Apr 7th, 2024

Today I seen a Facebook video of a expecting couple going to a 'once upon a child' curious if we had one near after their shopping spree I found this one it's a hour away from me. But worth it!!! I was able to get all three of my kids 2,6,&7 really nice clothes! They had extremely friendly staff that helped out along the way. We will definitely be back.
Mar 21st, 2024

They give you $30 for a bulk of name brand clothes that would cost a lot more in store then tell you the rest looks to used when it doesnt Ive seen worse on the racks. Wont sale here anymore.
Mar 19th, 2024

Huge variety of used kids clothes, shoes, toys and much more. Very reasonable prices! You can even sale your kids clothes and shoes. They take all seasons items.
Mar 7th, 2024

This is one of my go to stores for childrens clothing as it makes it affordable and I can sell clothes to get credits to buy new sizes. More than two weeks ago, while I was shopping, my partner was walking with our children while I was looking through clothing. I hear my 4 year old start crying and yelling saying how he was hurt. At first I didn't see anything, however, when he showed me what was wrong we pulled an industrial staple out of his knee. He was bleeding and crying loudly how he was bleeding and how it hurt. This happened by the shoes, which is right by the front desk. As I am comforting him to make sure that he is okay as well as trying to help his bleeding knee, I turn to the front desk to show that he was bleeding and held up the industrial staple. EVERYONE behind the desk, all 5-6 people turned away from me as they didn't notice what had just happened, someone of the opposite side of the store could have heard what happened however the staff ignored it. As I went up to the counter to get a bandaid and something to clean it off with nobody said a word to me and one lady turned around to get a bandaid. As she handed it to me all she did was hold out her hand for the industrial staple, still not saying a word. At a childrens store, why is there a very sharp industrial staple on the ground, there are going to be kids in the store! No one offered one ounce of compassion or empathy for the situation. No one asked if he was okay, no one acknowledged the situation, they purposely ignored it. I've sent the owner a message online, called 4 times, spoke to two managers, and all they tell me is that the owner is going to call me. They have still yet to call me over the situation so that shows that they don't care about the customers who are hurt in the store. Yes, I will continue to shop there, however I will never be taking my children back in there as having sharp objects on the ground is a hazard. The lack of customer service by employees and the owners is absolutely crazy. I am very disappointed in this business. THIS IS EDITED AS AN ADD ON As you can see, other reviews where someone was unhappy with product or prices received a reply back. This review has gone a week and still has not received a reply and I have still not heard back from the owner over my hurt child at their store. This shows their business practices and how they truly treat their customers. Unbelievable for a childrens store.
Feb 27th, 2024