Oak Forest

I lived here for a year and it went downhill pretty quick. The office lady that assisted me for my lease didn't stick around and the replacement staff were horrible. They didn't care about parking lot safety. The gates were always broken. When the snow/ice storm broke half of the parking structures they didn't care. Did they ever replace them? Neighbors were atrocious. Noise complaints, strangers driving in and using the pool and leaving, the neighbor kids went around banging on doors all the time.
May 23rd, 2023

I wouldnt suggest moving here at all. Up until the new management came in, I loved living here and found the staff very helpful. Now not so much anymore. Madison and April are great, however everyone else fall short or have bad attitudes. Ive been without working appliances for over two months now. Ive put in a ticket for it, called and went to the office numerous times only to be given the run around over and over again. Every time they say theyre sending someone out they never show up. This past week I cant even get through on the phone. Trying multiple times a day.
May 23rd, 2023

We have given this place over $20,000s in just rent. That's not including all the other things they decide randomly to charge for. Two years of living here and I can't wait to move out. It can't come sooner. The front office people have some of the worst customer service, it's amazing people on here keep saying "management is awesome and the front office girls are awesome" makes me think some reviews are staged. Air conditioner went out more times then I can count, some of the plugs that were vital didn't work, called it in to maintenance they came, didn't fix it. I gave up, lights in the bathroom not wired right, and when I called it in, they told me I'd have to provide the light bulb. That didn't get fixed. The refirbished apartments are a joke. They nickel and dime you for any little thing, definitely not worth it with these people. All the little things that didn't work, and weren't up to par would be okay, if the office people weren't some of the worst I have ever had to deal with. Nothing is more frustrating then getting over charged for something, and not getting what you pay for. Stay away from this place.
May 23rd, 2023

My fianc and I were residents at Oak Forest and moved out August of 2018. They sent a balance to a collections agency over 1 year later. I received a phone call from the collection agency and was scared and threatened into paying that balance out of fear for my credit. Later that evening, I had time to look into the matter and realized that I had already paid the balance in August of 2018 right after we moved out. Not only had they sent us to collections for a charge we had already paid, the collections agency they use aggressively threatened our credit and prompted us to pay it a second time! We sent an email to the leasing office and included multiple documents as proof that we had, in fact, paid our move-out statement last year and should never have been sent to collections in the first place. After much back and forth, they finally admitted to receiving our payment, cashing it, and then wrongfully sending our account to collections. They agreed to contact the collection agency to withdraw our account and issue a refund. After a week of hearing nothing regarding the status of this withdrawal and refund, I called the collection agency and was told that nothing had been initiated. I reached out to the leasing office to see what was going on and was told that the one person that could help us get an update was out of office for a week. The Property Manager, Brandi, refused to help us in any way and told us that waiting a week for an update was perfectly reasonable. Apparently her assistant should be the Property Manager since shes the only person that is willing and able to help. The lack of care and decency we were treated with is something I will always remember. I work in this industry and would never treat a future, current, or past resident that way. I would never refer someone to this apartment community for two very simple reasons. 1) They will refer you to collections and risk your credit even if youve already paid in full when it was due 2) Brandi, the Property Manager, refused to help us with something she was perfectly capable of doing out of pure carelessness. Im sure if it were her money, she would have picked up the phone and withdrew the account from collections I truly hope that we are the only people they treat like this because it is now two weeks later and we just got our refund. If you value your hard earned money and your sanity, do NOT do business with Oak Forest! Edit: received this copy/paste we listen response. Its interesting because we emailed this we listen email address days before leaving this review with no response. I guess thats why its called we listen instead of we respond.
May 23rd, 2023

Moved in back in October, tour was great, was promised the world. Once I moved in I realized that wasn't the case. You get an assigned covered parking spot, which sounds great right? Well its not "included" you have to pay $10 on top of rent and on most nights I come home from work and someone is parked in my spot. They eventually leave, but I am stuck parking far away while they have no penalty for being there. I called the towing company and all they say is they can't tow unless it comes from the office and has to sit there for over 24 hours. So after hours you are just SOL. Called the office to complain and they just said "yep that's the rule" with no solution or sympathy. Last night while it was raining and I had a car full of groceries.. I had to park far away because again someone was in my spot. On another note, was promised upgraded fixtures and gray walls as I leased a first floor "premium unit", walked in and found all knobs and fixtures to be the brass/gold color from the 80s and my walls are yellow. After talking to the office about it, they told me the painters screwed up and painted it the old color and they can't do anything now. I asked for a concession and they refused and didn't change my knobs or fixtures. Also after moving in I was testing my keys and they didn't work on the storage closet outside, so put in a work order for that. It was keyed to match the front door, but after opening it, found it FULL of the previous residents stuff that I had to clean out myself. Needless to say when this lease is up, I will not be renewing. I pay my rent on time and only complain when warrant but I feel once I moved in and they had locked me down, they don't care anymore. Update 3/4/20 - Was contacted after this review by the office saying they would be happy to address my concerns... "the same response still stands today" - they are doing nothing as I suspected. Really disappointed in this place. Counting down the days... Update 10/02/20 - Someone was parked in my spot again last night and when I called the office to have it towed, they said they had stickered it and if its still there tomorrow morning, so now when I come home tonight I have to park far away or take someone else's spot (which I won't do) but they wont tow it so what's that harm right? This place is a complete joke and glad I'm leaving in 10 days. DO NOT RECOMMEND!
May 23rd, 2023