Castle Dental & Orthodontics

Extremely Disappointing Experience at Castle Dental & Orthodontics Rating: (1/5) I had an incredibly frustrating and disappointing experience with Castle Dental & Orthodontics, and I strongly advise anyone considering this clinic for dental care to look elsewhere. My recent encounter with them left me utterly dissatisfied and frustrated. To start, the process of scheduling an appointment was a nightmare. I spent a total of 20 minutes on the phone verifying my coverage and filling out several forms online. Despite receiving confirmation of my appointment three days in advance via call, email, and text message, I remained cautiously optimistic. I even received a reminder 30 minutes prior to my scheduled appointment, which seemed promising. However, my optimism was short-lived. When I arrived at the clinic for my scheduled appointment, I was informed that it had been abruptly canceled due to a doctor's emergency. This level of unprofessionalism and disregard for their patients' time is completely unacceptable. The fact that I had gone through all the motionsconfirmations, preparations, and anticipationonly to have the rug pulled out from under me upon arrival, speaks volumes about the lack of consideration for their patients' needs and schedules. While I understand that emergencies can happen, it's the way they handled the situation that truly disappointed me. There was no prior notice, no attempt to reschedule or accommodate me, and certainly no sincere apology for the inconvenience caused. It's clear that their communication and organizational skills are severely lacking. In addition to the cancellation, the fact that my insurance and personal information had been thoroughly verified multiple times only added to my frustration. If they cannot even manage to keep track of their patients' appointments and information, it raises serious concerns about the quality of care they provide. Overall, my experience with Castle Dental & Orthodontics was utterly disappointing and unprofessional. I strongly advise anyone seeking dental care to avoid this clinic at all costs. There are plenty of other reputable dental practices out there that value their patients' time and well-being. Save yourself the headache and look for a dental provider that respects and values their patients' time and trust.
Aug 21st, 2023

they never pick up the phone!
Jun 21st, 2023

I was so skeptical of finding a quality and affordable dentist after mine had retired. I am so impressed with Dr Gilbert and his amazing team! Really impressed!! His prices were so affordable and he is so knowledgeable and kind a great combo. His hygienist is top notch, Diana, And the whole office staff so helpful, especially Karen. My confidence has been restored.
Nov 10th, 2022

I went for a cleaning today and the hygienist did an amazing job! My teeth and gums felt so good after I left.  It had been years since I had a dental cleaning. My husband said she did a great job on his as well. Highly recommend this place! Dentist is amazing as well! Really great team at this dentist office !  A++
Nov 7th, 2022

Karen was an angel today. I was about to give up on finding emergency care and she went above and beyond to help me. I called so many places that dismissed me and then she answered my call and took the time to not only make me feel cared for but she helped me get the care I needed. Thank you so much!!!!!! You made a huge difference.
Oct 15th, 2022