Laredo Eye Institute

Front office receptionist Victoria was too busy on her phone with her window open, I was standing there for 5 minutes with my daughter till I said hello & she finally acknowledged me. She was very rude & unprofessional. The rest of the visit was good for the most part. The male in the back was great & patient with my 4 year old. Dr was great, answered all my questions & concerns & was very thorough.
Jan 20th, 2024

Front Desk was very unprofessional and didn't have my VA paperwork ready. They failed to communicate with me during the 2 hours I was waiting in the lobby to be called in. They couldn't explain to me what was wrong or if I was missing any paperwork and kept telling me to wait. When I asked them if I was going to be able to be seen, they weren't even aware that I was still waiting.
Dec 20th, 2023

Bad just Bad, super long wait time, people standing cause they over schedule patients and they have no chairs for them all. And a big hassle just to get my prescription no no I'm going elsewhere.
Nov 1st, 2023

My parents had the appointment on Wed 9/20 at 9:30 when we got there in person they claimed they had called us the day before to reschedule, but i did not get a call . So i rescheduled for Fri 9/23 at 9:30 am and that day they got out at 3pm.
Oct 8th, 2023

HORRIBLE HORRIBLE HORRIBLE!!!! Personnel does not have good customer service skills and at least one of the doctors my father got seen by has no vocation to be a doctor, none the less should not be allowed to perform any type of level of surgery in anyone. He was seen 4 times in which every time he was told hed be seen by a specialist to get surgery for cataracts going in his next appointment; but of course that never happened. They do not use proper communication among them -professionals- Personnel that translate are not qualified for such task as they use slang and are not properly trained to give the patient personalised attention as it should be. Since opening hours, that placed IS PACKED by Medicaid & Medicare recipients since new owner/management came on board. Not degrading anyone that is a recipient of such benefits but the majority are elderly people that need orientation, translation, and care from someone that ACTUALLY CARES. Seems to me, in my opinion, that clinic is just taking over as many patients as they can for business while neglecting patients care.
Sep 22nd, 2023