Budget Truck Rental

I have rented trucks and cars at this location before and rarely had an issue. Today however, I rented a moving truck and Kyle who I've always dealt with said he would not acknowledge my reservation because he did not see it on his handwritren paperwork. I told him I had the reservation email and he said sorry doesn't matter there's nothing I can do. Very disappointed and frustrated that having a reservation email doesn't matter if it's not on a handwritten note.
Dec 20th, 2022

Made a reservation online for a box truck today...I live in New Braunfels, so I had to get an Uber to bring me...Before I got the Uber, I tried calling 4 or 5 times just to make sure there weren't going to be any problems, but they never answered...I had to proceed and head there, because I needed to get on the road and deliver materials...Once I got there, I was informed they weren't going to honor my reservation...He said it was last minute, and they didn't have to honor it...No apologies, or any other assistance from him...I wasted an Uber trip there and the rest of my afternoon trying to find something else...If the system is broken...fix it! If there aren't any trucks available, don't let people rent them...Very unprofessional behavior for a business. I understand things can happen, but at least show some kind of support to your customers...Definitely won't try this place again
Jun 28th, 2023

Good service. Great value in truck rental.
Jul 4th, 2022

Feb 26th, 2022

Thanks for all the reviews. I was gonna call to rent a truck here but not anymore. Sounds like not even the manger cares about customer service
Oct 18th, 2021