Killeen Volkswagen Service Center

What a great experience for VW Killeen. From Brandon our sales rep, to Anthony GM, to Angel our finance manager. Seamless experience that got lifetime customers. 3 cars bought with these 3 wonderful people. Thanks Brandon for a great experiemce.
Mar 25th, 2024

Mar 2nd, 2024

Long story short, I called about a concern on my vehicle that was recently serviced there. I was told a manager would call me and never recieved a call back. This is not how you treat a customer and service member. I do not recommend anyone getting their vehicle serviced and vw/ford/hyundai killeen.
Feb 21st, 2024

Another fantastic service experience. Our Passat needed a repair under warranty. Again Bridget was 10 out of 10. She clarified the issue, got my part in quickly and then set up the repair visit. I was in and out early and there was not a single "hitch", which is so rare in the world these days. Our 2019 Passat feels, looks and runs like new because of the expert service at Killeen VW. Bridget is the best!!!!!
Feb 12th, 2024

I purchased my vehicle here, and have had it serviced here as well. Each time I have made an appointment for an oil change it has taken over 3 hours. Recently Ive had issues with my vehicle saying travel assist unavailable. I was originally told my vehicle could be diagnosed the same day of my appointment. After being rescheduled twice, I was now called and told I could most certainly come and drop off my car, but it would not be diagnosed for another 8 days. I do not have a local dealer, but I will be going elsewhere. This is absolutely unacceptable that everyone is on completely different pages. I will not be returning to this location for any future service.
Jan 30th, 2024