Budget Truck Rental

Apr 11th, 2024

The best staff specially joey have an amazing personality and customer service. Always smiling and positive attitude
Mar 11th, 2024

The staff was very friendly and I was able to get my car earlier than planned without any issues.
Jan 17th, 2024

Friendly staff, efficient. Great moving truck rental experience.
Dec 23rd, 2023

When I got to the Budget office in Katy TX, they did not have the Rav 4 or similar SUV like I reserved. I ended up with a comfortable minivan, which did get me to my destination, but I also paid for the most necessary thing...navigation service, and did not get it. The person that brought the car to me could not get it to work, the lady behind the counter said I didn't pay for it. I checked my mobile receipt later and I was charged for it. There were too many people waiting for me to resolve this issue. The person that brought me the car showed me nothing about how to use the car features, he was in a hurry to help other people. I was on my own in an unfamiliar car that I had to drive 3 hours from a suburb of Houston and needed the navigation! I tried to use Android Auto, which I had never used before, and it didn't work properly with my phone and it kept trying to connect with my phone causing my phone to lose Google maps! I could have wrecked the car trying to cancel what was showing on my phone and on the car's entertainment screen while I was driving on a major highway with nowhere to pull off! It was a terrible experience! I should at the least be refunded the fee for navigation that I did not get and a partial refund of the rental for endangering my life! I've never had a problem with Budget before and I was totally appalled with this experience and will be calling the Budget main office to complain!
Mar 11th, 2024