Controlled Plumbing

Trish W _{on Google}

Apr 9th, 2024

Atmos Energy found my outside gas meter was not holding pressure so they turned my gas off until repairs could be done. I googled plumbing companies that have expertise in gas leak locators and repairs and thats when I found Controlled Plumbing and I am so glad I did. I called and spoke to Robert who answer my 1st call. He walked me through what the entire process was going to be, we scheduled the time, they came out the next day and the process began. Herminio, Agusta were very knowledgable, detailed, and professional! From start to finish Controlled Plumbing services was outstanding!!. I will continue to use Controlled Plumbing for all my plumbing needs. Thank you Robert, Herminio & Agusta!

Jennifer A _{on Google}

Mar 24th, 2024

Great experience! They replaced our 20 yr old water heater in our home. Herminio and Agusto were great! Herminio was knowledgeable and cleaned up after himself, which I really appreciated.
Also the installation of the tank comes with a 1 yr warranty and the tank itself comes with a 6 yr warranty. Thank you!

Saul Dehoyos _{on Google}

Mar 1st, 2024

My main water union hose broke from my water well, while I was out of town my Wife and kids were home alone. I called Controlled Plumbing and immediately they answered, they gave me a time line on when they would arrive. They completed the job efficiently and correctly , they went above and beyond they also, insulated the repair without being asked and at no cost. I highly recommend these guys. Thank you Controlled Plumbing! Services: Toilet repair, Water heater repair, Faucet installation

Beverly Amacker _{on Google}

Feb 14th, 2024

Rob fixed my hot water heater. He was on time and efficient. I recommend their services and I will use them again.

Tim Hunt _{on Google}

Feb 3rd, 2024

While the initial interaction and services performed were satisfactory, I feel compelled to express my disappointment with the follow-through and communication that ensued.
Our shower was clogged and we could smell sewage. The team recommended a sewer isolation test, sewer trunk line replacement, hydrostatic test, and the installation of a new cleanout. The total cost for these services amounted to $1,700.
Unfortunately, after just two showers, the issues resurfaced. A subsequent visit revealed the need for further repairs, including replacing an additional 20 feet of pipe under the house for $7,000 and potentially addressing the exterior line for an additional $4,000, totaling $11,000. I requested a quote with images from the sewer camera, but this is where the challenges began.
Despite multiple follow-ups over four weeks, directed at Rob DeHoyos, the president of Controlled Plumbing, I received nothing but excuses. Regrettably, no quote or images were provided, leaving me in a state of uncertainty about the necessary next steps. While I acknowledge that the initially charged work was completed, the unresolved issue has now left me facing the prospect of additional expenses to rectify the situation.
I am disappointed with the lack of communication and the failure to deliver on the promised quote and images. As a customer, I believe that transparency and timely communication are crucial elements of a positive service experience. I trust that this feedback will serve as an opportunity for improvement and will prevent others from encountering similar challenges.
I appreciate your attention to this matter and hope that it contributes to enhancing the overall customer experience provided by Controlled Plumbing.