Innovista Medical Center - Las Colinas

Recommended to us by our insuarance. New and clean facilities. We went in to get an injury checked out at 11am. Their earliest availability happens to be at 430pm. They do not have an X-ray tech in after 4pm. I asked to be scheduled at another time, they said the tech only comes in once a week on Mondays. Is the x-ray machine collecting dust the other 6 days. Maybe this is all legit, but the rude receptionist warranted this 1 star. Went somewhere else and was greeted with a smile and respect, and a wheelchair brought to me. My Monday is much better now.
Feb 27th, 2024

It is the most deplorable clinic I have ever had the misfortune of going to, the services are poor and hurried, the receptionists are quite rude and nasty. My X-ray appointment was canceled twice, my Pap Smear appointment was rescheduled without any notification or my consent. The receptionist said I could either take it or leave it. I need to find another hospital soon, change my PCP, and notify my Insurance company.
Feb 14th, 2024

I had an appointment as a new patient today and I confirmed twice that i would be there but when i was on my way to the clinic i got a voicemail saying i needed to reschedule because the office was closing for the day with no other explanation. I will find another PCP, this is very unprofessional.
Feb 1st, 2024

Never again
Jan 8th, 2024

So I went in this morning with a sinus infection as I already knew what was going on. So I'm being told that my medications will be sent to the pharmacy and that was at 8:30 this morning. Here it is after 3:00 in the evening and my medicine still have not been done. How can you keep up with what medications have to be sent in if you're doing them all at one time in the evening. The Richardson location is the location where my doctor is and I haven't had a problem with that location yet. I will drive back to Richardson before going back to this location. In addition here we are more than 24 hours later and I still have not received my medications and I had to email them waiting on a response. This is the worst excuse for medical care I've ever seen
Feb 22nd, 2024