Berkley Southwest

USIG is an above average carrier and their customer service sets them apart in my experience. It is nice to receive personal service when so much customer service is automated or outsourced. Their representative was efficient and friendly and went above and beyond to ensure my request was handled accurately.
Jan 25th, 2024

My personal experience shows USIC to be helpful, quick to respond and they carry a wide variety of insurable risks.
Dec 14th, 2023

Worst possible experience with Sue Stolte, the adjuster assigned to my claim. Sue took it upon herself to terminate my vehicle rental a week before my truck was ready. She did this without speaking to the shop to confirm it was ready. She also didnt have any communication with me until the day before the rental was due. After calling literally 7 times in 2 days I was finally able to get ahold of Sue to tell her my truck would not be ready till the following week. When expressing my concerns to her about the fact she was going to leave me without a vehicle, which I use for work as well as personal, for a week. Sue had no type of remorse or accountability. Her response was I did my job, its not my fault, I dont have to listen to this, and then hung up. Unfortunately I could not get ahold of her manager, Steve Walraven. I called twice, left a voicemail, and emailed him. Its been a week and he has still yet to reach out to me. Overall a horrible experience with the company in general.
Oct 11th, 2023

Oct 3rd, 2023

Union Standard is a solid company, that we have represented for decades. They have arisen from the Covid years in familiar form.
Sep 14th, 2023