Hilton Garden Inn DFW Airport South

I do NOT RECOMMEND this hotel at all, the staff is not trained in good customer service, especially at the Front desk. The room was dirty, the air conditioning made it impossible to sleep due to the noise. The wifi doesn't work. It is the WORST hotel in the Hilton chain that I have ever stayed in.
Apr 10th, 2024

Nice hotel, a little pricey, but certainly a great place to sleep for the night
Apr 8th, 2024

The WORST hotel I have ever stayed in in my life. Horrible experience from the moment I checked in. I had the bad luck that the only one available at Reception when I arrived was a woman named Reene who made me wait for more than 20 minutes until she deigned to hang up the phone and assist me, because for her the person on the phone was more important. than the guest in front of him. The next day the same woman (unfortunately) when I asked her if she could help me get a taxi, she replied "she couldn't, that's not her job, I better download the UBER app", what a great customer service. Maybe it has to do with my Latino appearance and she is racist. I DO NOT RECOMMEND THIS HOTEL, at all. Bad attention.
Apr 3rd, 2024

Less than 10 minutes to rental car return
Apr 2nd, 2024

People seem overly critical. One bad interaction and they throw down a 1 star review. There's not a lot of staff at the Hilton Garden Inns in general. So give 'em a break, be nice about mixups, and chances are good they'll be good to you too. That's been my experience. Anyway, I have been lucky enough to stay at some of the finest hotels in the world and the interior of this hotel would give them competition. Room size is great (not huge, but I could care less personally), excellent lighting, super clean bathroom with a spacious wall in shower. Everything around the hotel clean tasteful. For goodness sake even the stairs are beautifully carpeted. Didn't see that at the Ritz: 5 stars When evaluating the staff you have to keep in mind that this is not a luxury hotel hence the great prices. But my experience was that the woman at the front desk was both friendly and helpful. She warned me about the high prices at the a la carte food which was nice of her but prices for food everywhere have skyrocketed so I can't blame the hotel. Got the Caesar salad and it was excellent. So price = 1 star but quality of the food = 5 stars and the staff = 5 stars without question. The location? At ten minutes from the airport I call it perfect: 5 stars. Highest possible recommendation.
Mar 29th, 2024