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      HomeTowne Studios Dallas - Irving

      ( 487 Reviews )

      HomeTowne Studios Dallas - Irving
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      Chamber Rating

      2.7 - (487 reviews)
      136
      45
      51
      40
      215
      Read Our 487 Reviews

      Chamber Rating

      2.7 - (487 reviews)
      136
      45
      51
      40
      215
      › ‹
      • tasha Speaks

        DON'T DO IT, YOU WILL REGRET YOUR STAY! STOP THROWING YOUR MONEY AWAY TO BUSINESSES THAT JUST DON'T CARE! IF I CAN HELP OTHERS BY NOT GOING TO AT LEAST THIS LOCATION THEN I AM HELPING! I didn't get to get a room shortly after i seen the nasty smelly room they gave me i wanted a refund right away. they lady at the front had all these excuses why the room smells and how quest don't take care of the rooms. all things i really didn't care to hear at that point. I was even more frustrated because i was told the room had just been cleaned. I seen a total of 3 roaches while being in the room no more then 30 minutes. The sheets were stained badly and the room smelled like urine. I would never go back seeing this is my second time and both times i never got to stay. I would never recommend and the company needs to be inspected, I'm sure this business is breaking making codes. I was asked to leave a review and they were hoping i wouldn't leave a bad one seeing that they couldn't accommodate me. I will write my experience only and honestly I've never experience any business that service people look like this. I've been to better 1 star motels then this. staff needs better resources to do their job if that's the reason why the rooms aren't presentable. WILL NEVER GO BACK AND WILL NEVER RECOMMEND. DON'T SAY I DIDN'T WARN YOU
        Mar 22nd, 2024

      • curtis Mcpike

        Mrs. Q is amazing she take care of all your concerns and provides professional service to all her guest Mrs Thelma is amazing and professional takes care of guest and works hard .... Kim is a great housekeeper does her job well work hard at what she does she is amazing
        Mar 21st, 2024

      • Shannon Benoit

        I have to say that I have stayed here for a very long time and the general manager is probably my favorite staff member. She is very nice, helps you with anything you need. The other staff members are nice also, but Mrs. Q IS THE BOMB. Thank you for everything you do Mrs. Q.
        Mar 14th, 2024

      • tabithaa Pfeiffer

        Mrs. Q is an outstanding General manager at this property, I have seen nothing but improvements since she has been here. She always goes above and beyond whether it be a guest, resident or staff member. She handles situations as they arise in a caring professional manner. She always has a smile. She is the reason we stay here. Thank you Mrs Q and your staff for all your hard work.
        Mar 10th, 2024

      • Tammy Smith

        Room 238... Door sticks door doesn't close properly Air conditioning works for a bit then shuts off. All the office can say is she'll put in a work order Noisy freaking people banging on walls
        Mar 9th, 2024

      Read Our 487 Reviews

      About
      HomeTowne Studios Dallas - Irving

      HomeTowne Studios Dallas - Irving is located at 3440 W Walnut Hill Ln in Irving, Texas 75038. HomeTowne Studios Dallas - Irving can be contacted via phone at 972-954-9149 for pricing, hours and directions.

      Contact Info

      •   972-954-9149

      Questions & Answers

      Q What is the phone number for HomeTowne Studios Dallas - Irving?

      A The phone number for HomeTowne Studios Dallas - Irving is: 972-954-9149.

      Q Where is HomeTowne Studios Dallas - Irving located?

      A HomeTowne Studios Dallas - Irving is located at 3440 W Walnut Hill Ln, Irving, TX 75038

      Q What is the internet address for HomeTowne Studios Dallas - Irving?

      A The website (URL) for HomeTowne Studios Dallas - Irving is: https://www.redroof.com/extendedstay/hometownestudios/property/TX/irving/hts1044?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_HTS1044

      Q How is HomeTowne Studios Dallas - Irving rated?

      A HomeTowne Studios Dallas - Irving has a 2.7 Star Rating from 487 reviewers.

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      Ratings and Reviews
      HomeTowne Studios Dallas - Irving

      Overall Rating

      Overall Rating
      ( 487 Reviews )
      136
      45
      51
      40
      215
      Write a Review

      tasha Speaks on Google

      image DON'T DO IT, YOU WILL REGRET YOUR STAY!
      STOP THROWING YOUR MONEY AWAY TO BUSINESSES THAT JUST DON'T CARE!
      IF I CAN HELP OTHERS BY NOT GOING TO AT LEAST THIS LOCATION THEN I AM HELPING!
      I didn't get to get a room shortly after i seen the nasty smelly room they gave me i wanted a refund right away. they lady at the front had all these excuses why the room smells and how quest don't take care of the rooms. all things i really didn't care to hear at that point. I was even more frustrated because i was told the room had just been cleaned. I seen a total of 3 roaches while being in the room no more then 30 minutes. The sheets were stained badly and the room smelled like urine. I would never go back seeing this is my second time and both times i never got to stay. I would never recommend and the company needs to be inspected, I'm sure this business is breaking making codes. I was asked to leave a review and they were hoping i wouldn't leave a bad one seeing that they couldn't accommodate me. I will write my experience only and honestly I've never experience any business that service people look like this. I've been to better 1 star motels then this. staff needs better resources to do their job if that's the reason why the rooms aren't presentable.
      WILL NEVER GO BACK AND WILL NEVER RECOMMEND.
      DON'T SAY I DIDN'T WARN YOU

      Business Response on Google Mar 24th, 2024
      Dear Tasha,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the smell of the room, the lack of cleanliness, the encounter you had with the staff and the other issues you mentioned. Your satisfaction is important to us, and we'd like to make things right. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent this from reoccurring. Your other concerns will also be shared with the management team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

      curtis Mcpike on Google

      image Mrs. Q is amazing she take care of all your concerns and provides professional service to all her guest Mrs Thelma is amazing and professional takes care of guest and works hard .... Kim is a great housekeeper does her job well work hard at what she does she is amazing

      Business Response on Google Mar 19th, 2024
      Dear Curtis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - IRVING. I am happy to read that you found our staff to be professional, hardworking and that they were amazing. I will share your comments with the rest of the team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

      Shannon Benoit on Google

      image I have to say that I have stayed here for a very long time and the general manager is probably my favorite staff member. She is very nice, helps you with anything you need. The other staff members are nice also, but Mrs. Q IS THE BOMB. Thank you for everything you do Mrs. Q.

      Business Response on Google Mar 13th, 2024
      Dear Shannon,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Dallas - Irving. We are delighted to read that our general manager and the rest of the staff left a lasting impression on you, prompting your 5/5 score. You mentioned how pleased you were with how nice she is very nice and that she will help with anything you need. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

      tabithaa Pfeiffer on Google

      image Mrs. Q is an outstanding General manager at this property, I have seen nothing but improvements since she has been here. She always goes above and beyond whether it be a guest, resident or staff member. She handles situations as they arise in a caring professional manner. She always has a smile. She is the reason we stay here.
      Thank you Mrs Q and your staff for all your hard work.

      Business Response on Google Mar 11th, 2024
      Dear Tabithaa,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Dallas - Irving. We are delighted to see that our manager Mrs. Q left a lasting impression on you, prompting your 5/5 score. You mentioned how pleased you were pleased with how she always goes above and beyond as well as how she handles situations as they arise in a caring and professional manner. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

      Tammy Smith on Google

      image Room 238...
      Door sticks door doesn't close properly
      Air conditioning works for a bit then shuts off.
      All the office can say is she'll put in a work order
      Noisy freaking people banging on walls

      Business Response on Google Mar 13th, 2024
      Hello Tammy,Thank you for your feedback following your stay with us at the HOMETOWNE STUDIOS DALLAS - IRVING. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unfavorable experience. You indicated the door sticks and does not close properly; the air condition was faulty and noisy guest banging on the wall. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
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      Overall Rating

      Overall Rating
      ( 487 Reviews )
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