Signature Smiles of Irving

While the office staff was nice, and the hygienist, I would not recommend this overall. I went in as a new patient specifically due to issues with a tooth that had a prior root canal . The dentist was hyper focused on telling me I need braces, even after confirming there is something wrong with the tooth and I need to see an endodontist, they still sent me out with a referral for an orthodontist only.
Apr 4th, 2024

Kind, professional, knowledgeable, courteous and comfortable are just a few of the many words that describe this dental office. I always walk away feeling like the best possible work was done on my teeth! This will be my dentist for life!
Apr 3rd, 2024

Very professional. Easy to schedule and get appointments. Front desk staff is really nice. I had dental treatment here few times and every time my experience was amazing. I would recommend them for all your dental needs.
Mar 21st, 2024

Great experience with dentist and staff very attentive and caring two thumbs up
Mar 19th, 2024

Sowjanya Gunukula, DDS - is who worked on me. All I can say is BEWARE, absolute worst dental experience ever. My initial appointment was for routine teeth cleaning. At the appointment they first couldnt confirm my insurance until the second I was called back. They took pictures and X-rays and then the doctor (named above) came in and said that I had 2 old fillers that she thought I should replace to AVOID developing a cavity. Then said I have an appointment at 6 so schedule the cleaning for another day. Unprofessional, but I made no fuss just rescheduled. Second appointment. I came in and they asked if I was there for the cleaning and 4 fillers.. Im here for a cleaning. Was pulled back and the dentist starts drilling holes in my top and bottom tooth. The bottom was not an area she previously showed. I stopped her and asked what she was doing. She said she was doing 4 fillers because I have multiple cavities. I asked her to show me because this is different than what I was told prior. She tried going back and forth with me and said she didnt even have the pictures right now but that she can show me the spots on my teeth. I reminded her that last appointment she said I only had 2 old fillers and no cavities and that she showed me the two areas of concern. I then asked cavities can form in a couple of days? She replied yes. What a joke. I told her to stop and just do the cleaning because now I see they were just trying to add on services to be able to charge my insurance more. I had great insurance. Ive also had 2 cavities in my whole life when I was a child. So she was definitely lying. She got an attitude with me about it and left the room for 30 minutes without saying anything. I had to go to the front and ask if they were still going to do the cleaning. The front desk lady said Im not sure. Well can you ask like ? The dentist then stormed in the room and raised my chair. STOOD OVER ME to start and starts stabbing my gums with the little cleaning scraper tool; clearly trying to just rush through the service because of her attitude. After being stabbed twice, I just said never mind and left. I got a call later that night from the owner who said hes the head dentist and the others were still in training and offered to fix it. He also asked if I could provide feedback to them over the phone at their next training. I appreciated the attempt for the actual dentist to fix it and agreed. A mistake. When Monday came; which was the day he said they would call to reschedule and get feedback no call. For two days. I had to then text him myself and tell them to not charge my insurance, because no work was done and they also never called as they said they would and let him know I no longer want to return. EVER. Then he repeatedly blew up my phone over numerous days but of course the damage was done. I had no more trust in the facility as a whole. Stay away. These dentist arent trained and Id be shocked if they even went to dental school. Terrible.
Mar 19th, 2024