Ulta Beauty

This store has really gone down hill! Everytime I come in here they never have what I need. I had to hunt someone down to ask if they might have the product in the back. She was sitting down not assisting anyone. She said no. They've been out of it for going on three weeks now. She told me I could probably order it on line. Went to look for some other items, didn't have the color I needed. It seems nobody does any facing of product because stuff is always in the wrong spot. IT'S IRRITATING. I work retail so I know. So I go out to my car to order the product from the warehouse and low and behold, there it is. Tell me if the warehouse has it....why can't the store get it? Makes no sense!!!. I'm over it. Poor customer service experience . Also they never have the free gift with purchase. I know it say while quantity last. Maybe send more than 2 or 3.
Jun 18th, 2023

Just visited the store to purchase some items that online say they are available for pickup didn't have it said they don't understand why it says that online so I decided to purchase something else that I needed anyways and also pickup my birthday gift and asked if I could update my phone number which I was told I could not do that in store and would have to call customer service so I did and to my surprise the customer service rep goes on to tell me they cannot do that over the phone for security reasons go figure so not only did I waist time calling but I was also lied to about not being able to update my info instore.
Jun 17th, 2023

Cici in the salon is AMAZING. She gave me a great cut, exactly what I wanted, and is super personable and funny. Book with her if you want a great haircut and tip her well!
May 15th, 2023

Kind staff and was able to find everything we needed
Apr 26th, 2023

Every time I come here, I get such great service.
Apr 24th, 2023