Torrid

Dec 12th, 2023

Dec 2nd, 2023

Oct 2nd, 2023

NORMALLY I hate going into this Torrid, the employees are THE WORST, today, for the first time in YEARS, I had the most pleasant experience. First off, its Presidents Day, so I have my children with me, I sit them down in the middle of the store where the small seats are, and tell to just watch their phones while I peruse the area (4 ft away) in comes LINDA. She was so sweet, she greeted me, went over the sales, and asked if my kids wanted to sit towards the fitting room. I was so happy she included them. The NORMAL employees normally roll their eyes, ignore my kids, once made a comment on how it wasnt a kids store, ok, Im a mom, this store is for women, kids will accompany their mom occasionally!!!! Back to it, I situate my kids in the fitting room, theyre all above 8 btw, not toddlers. I begin shopping. Trisha comes and asks if I need assistance, I did, I wanted to double check a shirt that didnt have a price, she quickly found the tag, that I overlooked. She wasnt rude about it, she was great, and didnt make me feel dumb for overlooking it. 5 minutes go by, I found 3 great tops, and Trisha was waiting for me by the fitting room. I tried them on, asked my kids opinions, asked Linda hers. Trisha also let me know she loved all the tops. The music wasnt too loud (NORMALLY it is), the vibe was just amazing!! I checked out, got my 3 great tops, and went on my way feeling AMAZING. Shout out to Torrid for the new hires, THEY will keep me coming back. Ive walked out a few times away from the usual employees, the LOUD music, and the lack of VIBE. Today was beautiful, cant wait to come back.
Mar 7th, 2024

I was very disappointed in this store. I have not been able to go into a Torrid because there is not one around me. So when I saw this one I was so excited. I see online all the cute cloths and bras. Im a bra lover lol. But wasnt sure how the cloths would fit so never ordered online. I was ready to spend some money. First, it was dark in there. On one side it was a mixture of cloths that I didnt care for. I got to the bras. Found one I like, was going to get it. They had no panty collection to choice from. Still had not been greeted or spoken to. Besides me there was only 2 other ladies in the store besides employees. So I kept shopping. Finally found a bodysuit I liked. But wasnt sure what size to get, so I wanted to try it on. So I stood by the Fitting room to see what the procedure was about going in there. Because everybody has a different procedure. I saw an employee pulling clothes out of the box. So I walked over there and asked do I just walked in there or Donnie let somebody know that I wFitting room to see what the procedure was about going in there. Because everybody has a different procedure. I saw a employee pulling clothes out of the box. So I walked over there and asked do I just walk In there or do I need to let someone know. She looked at me, made a gunting noise and then rolled her eyes. So I told her, its not that big of a deal. She rolled her eyes again. So I said, you know what dont worry about it. And walked out. I was thinking if you act like that working in customer service go find a different job. I work in customer service and yes I do have my bad days but you cannot take it out on the customers because its not their fault. And you chose that job. I will not allow that one time to ruin my experience with TORRID. I will be trying again elsewhere. But if its your first time going into a TORRID do not go in that one. And all the cute cloths in seen online, they didnt have.
Dec 6th, 2023