Five Guys

Jan 24th, 2024

Great burgers and fries. Inside is kind of boring. Everything is bright white.
Jan 19th, 2024

Jan 9th, 2024

Allways great never fails me yet
Dec 30th, 2023

On 12/09/2023 at 5:31 PM, I decided to visit the Five Guys restaurant store near HEB in atascocita, Texas. Prior to my arrival, I made numerous attempts to place an order over the phone, but unfortunately, no one answered. Upon reaching the restaurant, I proceeded to place my order and took the to inquire about the phone situation with the cashier. To my surprise, she abruptly claimed that the phone was indeed working fine for taking orders. Skeptical, I asked for the phone number, as I had doubts about its functionality since I couldn't reach them earlier. She insisted that it was working without any issues. I proceeded to order my two burgers, and while they were being prepared, I witnessed a rather unsettling incident. The cashier, after removing her gloves, went to the back, put on a fresh pair of gloves, and began handling my bread with fingers, almost as if she were playing the piano. This behavior shocked me, and I approached a gentleman in the same area, requesting that he discard the fondle bread and prepare a fresh one. Although he pretended to replace one set of buns, I observed that he didn't actually do so. Feeling concerned about the hygiene of my food, I politely asked the cashier not to proceed with making my sandwiches due to her improper handling. In response, she approached me with an attitude, asking what my problem was. I calmly explained that her actions were rude and unacceptable, especially considering the way she had treated my food. Her denial of being rude only worsened the situation. This incident marked the worst customer service experience I have had in a very long time. When I approached the gentleman in the back to inquire about the cashier's name, he provided me with a fake name, which contradicted the initials I found on the register, "AM." This discovery was quite disturbing, as Five Guys was the only burger place I trusted and frequented. Unfortunately, due to the disrespectful and careless behavior of their employees, I can no longer consider them as my go-to burger joint. Normally, I would let such incidents slide and contact the manager, but this time, I felt compelled to reach out to customer service. However, the magnitude of this incident is something that cannot be easily overlooked or recovered from. I sincerely hope that Five Guys reevaluates their hiring process and finds better ways to prioritize customer satisfaction. As a result of this experience, they have lost a loyal customer in both myself and my husband.
Dec 26th, 2023