Cooper Home Windows

Service: Glass installation
Mar 20th, 2023

Positive: Professionalism Service: Vinyl window installation & replacement
Oct 1st, 2022

Service: Window repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
May 21st, 2022

Service: Window repair Positive: Professionalism, Quality, Responsiveness, Value
Apr 29th, 2022

Randy at Cooper Home Window repair was quick and responsive with quote and was available on a weekend, which is convenient. The gentleman Eddie that arrived was professional, quick, clean, and efficient for installing my large broken window within 30 minutes. However, 4 stars are suitable for this contractor because the original quote was misleading. I pre-paid online for deposit and taxes (appx 25% of job), after job was completed I received final invoice that had me paying total 30% over original quote because it didn't factor original deposit and taxes... After speaking with Randy and realizing the error, he dropped price down and sent another invoice that resulted in 10% more than I had originally anticipated paying. Please note, the square app does apply a tip feature that you can drop to $0, so that was not part of the equation. If you use their services, be aware you may pay an additional 10%-12% over original quote in taxes and fees... this is the first time I have ever paid a contractor sales tax and fees on top of quote. My advice to company is to be upfront with a true total cost for completed job. They already do a great job with everything else related to the service provided. (This has been edited)
Jan 9th, 2023