Innovative Lasers of Houston

My daughter, Barbara Schmid, wrote a review for ILOH, and she received a rather scathing response from the owner, Laura Alexis. This is my daughters response to Ms. Alexis response (if that makes any sense). Thank you for your response to my review. First, and foremost, I feel you should know that my review was by no means a personal attack; it was simply a truthful account of my and my moms experience with ILOH. You are correct that my mom came to you for her turkey neck; I was simply there to support her. We were both very impressed by the large photos you have on the wall in your waiting room showing before and after photographs for a turkey neck (yes, in YOUR office waiting room), not some other companys. It is an error on your part to say that your staff was extremely professional with my mom and me. That is just not true (again, unfortunately). You and Caley were very professional and kind at our consultation, but, after that, we encountered quite the opposite. You dont know how we were treated after the initial consultation because you werent there for my moms subsequent appointments for the procedure. My moms initial consultation was done in YOUR office in the ILOH facility. What on Earth are you talking about when you said that you told us you dont specialize or offer the type of procedure my mom wanted? Again, what on Earth are you talking about when you said you referred us to a different company that does the type of procedure my mom was interested in? In my moms consultation, there were four people present: you, Caley, my mom, and me. At that consultation, you and Caley explained the turkey neck procedure to my mom and me. You NEVER told us about another company and staff that would be performing my moms procedure! How can you tell such a blatant lie? We WERE consulted by you personally (and Caley). We were then told that Caley would be the person who would be performing the procedure on my mom. Lets just say that we never saw her again after the initial consultation. What is this other company you are talking about??? You called my review offensive, fictitious, absurd, unwarranted, and disappointing. You called my words blatant allegations. Ms. Alexis, you are incorrect. My review may have offended you, but, like I said earlier, that was not my intention. Im sorry you found my review disappointing. I found your company and its promises disappointing. I gave an honest account of my and my moms experience with ILOH. Nothing I said was fictitious, absurd, or unwarranted. It was just the truth. My conscience is quite clear. Finally, I was told in your response to my review that Laura Alexis is the true legal name of the CEO of ILOH, and she does have real true credentials, knowledge, and experience of the procedures ILOH offers. Well, I did a lot of research, and I found that the correct name of the CEO is Laura Alexis Balbisi. I looked at Ms. Balbisis LinkedIn profile, and she lists no credentials whatsoever. There is nothing listed under education, and the only experience that Ms. Balbisi lists is CEO of ILOH. I wish my review could have been positive, but there was really nothing positive about what my mom and I experienced at ILOH. Actually, I will say the initial consultation was positive, probably because you wanted my moms business, but, after that, it was a very unfortunate experience, especially because my mom saw absolutely no results. You may want to take down those before and after photos of the turkey neck on your waiting room wall. I wish you nothing but the best, honestly.
Mar 25th, 2024

This place is a scam. They closed an office and do not want to reimburse for unused session. Will be contacting WFAA since they are the ones who endorsed this scam.
Feb 28th, 2024

Beware. This company will take your money and ignore you. I bought a package in San Antonio in July 2022. I went as much as I could that summer then also in that fall. Theu want you to wait at least a day between treatments. Then I started teaching full time in January and couldn't get there as often. The San Antonio office called me and asked if I still wanted to use the rest of my treatments. I told them yes, definitely and explained was teaching full time now instead of subbing. Not once did anyone tell me I had a time limit. They said it was fine and would make a note that I still wanted my treatments. Over Spring Break and that summer I tried and tried to get in to get my treatments but could not get a hold of them or get called back. I called the Houston office and was told they would look into it and call me back. I never got a call back and just kept getting the run around. 2 weeks ago I called and was FINALLY told that all locations except Houston had closed. So I asked how am I supposed to get my treatments? It makes zero sense for me to drive all the way to Houston and back from San Antonio. So I asked for a partial refund. Just a refund for the treatments I am no longer able to get. Again, I was told they would look into it and call me back. Yet, again, I never got a call back. So I called today and they are trying to say I only had 8 weeks to use them, which isn't true as the San Antonio office did not say that , and that I have to go to Houston for treatments, no refund. This is ridiculous and make no sense. They just don't want to be responsible for NOT notifying me of the San Antonio closure or letting me know I had a time limit now due to the closure. They ignored me, gave me the run around, and even ignored the BBB when I decided to go through them. I have the email from the BBB saying they were ignoring them. Supposedly after I called 2 weeks ago they finally replied but I haven't been notified of that reply, probably because the BBB closed it due to being ignored like me. So buyers, beware. They will say whatever they can to blame the customer and get out of any responsibility. Please know that they offer free treatments for positive reviews (was told this many times) and that they do put you on a strict diet which is why you lose weight as well. I never left a review until now because I don't want to put a false review for others to read for a bribe. If I saw it really worked then I would have left a review. But I never got that chance. So just beware and don't say I didn't warn you. Wow. Like I said, going to blame customer and take no responsibility. I did not make or cancel that many appointments. That may have been your recommendation but I never made those appointments nor did I cancel that many. I tried to get there as much as I could. In addition, the last time I talked to the San Antonio office I had 13 sessions. Then when I called the Houston number the first time trying to figure out why San Antonio not calling me back, they said I had12 sessions. Now you say there is only 9 sessions. What lies you will spin to try to make like you have done nothing wrong. And I wish they would have reached out to me but they didn't. I would have loved to know they were shutting down and I needed to get my sessions. And the only email I got was how I was doing good and to keep it up. But I guess there is a reason all the other locations shut down. Good luck with your business. I just wanted to share my experience so others wouldn't be caught off guard like I am.
Mar 22nd, 2024

I do not recommend the laser treatments unless you commit to the largest package and pay thousands of dollars! I was told that my skin would tighten with the amount of treatments I chose, I did not see the difference! You will drop body fat due to the strict diet you must follow. They provide you with a list of foods allowed. You are recommended to purchase a 7 day liver detox in order for the treatments to work. The taste was horrible in my opinion. Dont expect a refund if you change your mind. Save your money and lose weight the old fashion way by working out, eating clean, drinking water, getting a good night sleep, cutting back on sugars, carbs, etc. My goals! If youve been struggling with loosing weight, check your hormone levels. Save your money, gas, and time!!
Mar 19th, 2024

Don't waste your money; this place is a total scam. My mom booked four sessions (the recommended amount) to have Ultrasonic Cavitation and Radio Frequency Therapy to significantly reduce or eliminate her turkey neck. She achieved no results whatsoever. She never knew who would be doing her therapy as there are "astheticisans" who contract with the company, and are not full time employees. The "astheticisans" were about 45 minutes late to each session. My mom was never told they were running late, and was never given an apology. The whole place is so unprofessional in so many ways. Laura Alexis, if that's even her real name, has no credentials at all. She is just the owner and the face for the TV commercials. My mom learned a lesson the hard way. Don't let yourself do the same.
Mar 18th, 2024