Rack Room Shoes

Sunday and its 12:50 pm. But they are closed and lights off . But they open at 12:pm
Jun 18th, 2023

Excellent customer service
Mar 29th, 2023

Lots of shoes to choose from, but only about 5 or 6 sizes per shoe. Clean store.
Feb 27th, 2023

It says they're open at 12pm but when multiple people and I were waiting outside for them to open the doors they didnt wanted to open the door at 12pm. I knock at the door and say it 12pm but the young lady said that they're training a new person and couldn't open. I ask her how long would the wait be? Will it be 5 minutes or 10 minutes and her response was I dont know how long is going to take. I continue waiting with my kids outside in the heat. My girls decided to go wait in the truck and I told my kids I would wait near. As soon as they see my girls walking to the truck then they decided to open, like if they were waiting for us to leave. If you going to train someone train them the right way showing them what time the doors has to be open for the customers. They lost customers by not opening the door on time. Saw people end up leaving when the door weren't open. Once I came in they didnt even say sorry for the wait or thank you for waiting or Welcome in or nothing! What kind of customer service is this! This isn't my first time being there I know they can do better! If they dont wanna help customers then why be there? Let other people that wanna work take their spots.
Feb 9th, 2023

Customer service was great
Jan 8th, 2023