FedEx Office Print & Ship Center

Great staff!!
Feb 13th, 2023

First, they do not finish their job properly. Second, they do not listen to your issues. And third, they only reply to you once and then they just ignore the client. For those aforementioned reasons, I think one star is reasonable.
Dec 19th, 2022

Dec 13th, 2022

On multiple occasions we've relied on the FedEx location at Rice Village to help us get time sensitive documents when and where they needed to be, and they've always been exceptionally patient and helpful. Today was a little bit different. My wife needed to get some very specific designed and printed materials made, and because of various overlapping commitments she was unable to handle this in person and needed to trust me (her husband). When I arrived at the Rive Village location the station manager listened to my long, complicated, and jumbled delivery of preferences and needs I was trying to recall that my wife had shared. Mr. Anjum responded in the most calming manner, "Not a problem, not only can we easily make that happen, I have a few options that might improve what you are trying to accomplish." WOW! He was absolutely correct. Less than 30 minutes later my wife had not only been impressed that I sent her aesthetic options, but also used terms like "glossy or matte" and explain the pros and cons of each. I looked like a superstar, but really it was Mr. Anjum the station manager. When I looked at his badge it said he'd been with FedEx since 1995, and given the ease with which he moved through visual and printing options with me, it was apparent that not only was he knowledgeable and skilled, but that he really did want to help me solve my problem. I definitely walked out of the shop feeling a deep sense of gratitude for the staff at the Rice Village location, but also a sense of joy at watching someone who cared deeply about helping me get it right. With appreciation and gratitude, Gordon Center Houston, Texas
Jun 14th, 2023

Without the excellent assistance of Audrey with Suzy providing backup this would have been a frustrating experience. My photos did not have the quality for a canvas print so Audrey patiently sorted through the optionsotherwise I would have left and gone to Walgreens. Audrey explained what I needed to do to get the best results for my custom Mothers Day gift, which made it extra valuable that she cared about my satisfaction. After I made the changes she suggested, Suzy provided more technical assistance that would further my optimal result. I am grateful that Audrey has superb customer service skills and cares about making her customers smile. She made the difference between a high degree of satisfaction and losing a customer. It is a joy to still meet employees who care about excellence. I asked was she the Manager. She said she wasnt. That is even more extraordinary!! Additionally, my order was completed in record time. I appreciate Audrey and Suzytwo Stars!!
May 8th, 2023