Pick Your Part - Houston Wallisville

Apr 1st, 2024

Mar 21st, 2024

The manager (Vivian) crazy overcharged me for a part after I spent hours removing it. She made me pay the price of the individual components instead of the assembly price listed on the website. It cost me about triple what the site listed and my only option was to leave it there after spending my whole day pulling it myself. Total scam. Everyone else there is great and I used to go all the time, but this experience with Vivian was terrible. I'll go to other yards that stand by their posted pricing. UPDATE: Emailed them per their response and they ignored me
Mar 21st, 2024

They increase entrance fee to 5.00$
Mar 19th, 2024

This place has deteriorated in customer service although the outside has a new appearance. They say they offer to pull the part well let tell you about the experience I had today. They sold me a bad battery and although I used my credit card to pay they refused to exchange the battery without the receipt. This is very inconvenient & unprofessional the way they operate the outside. They had me in line for the longest time when the only question was will I need the actual receipt and after 25 mins they told me they would need it. Which it's their bad battery and they mark it. I went to the same person who was so unprofessional it was a shame. He said he needed the receipt even tho he remembered me going just 2 hours prior. This place has people going in and out that are suppose to be working to help but they only send you to go sit or wait in another line. I shouldn't have to go through none of that to verify my purchase when I used my credit card. That is ridiculous. I don't appreciate the attitudes of the females working outside they acted so tired like their job was literally so back breaking when they chose the job. It's not the customers fault if they are being over worked and under paid but today we paid the ultimate price wasting time and gas going back and forth. I wouldn't trust their batteries but now we are stuck with one that's bad until we switch it. This will be the 3rd time going to this raggedy place today. I wouldn't waste my time going here unless you have absolutely no other choice. They have a window fix place there that does a amazing job which is the only reason they earned any stars at all. I definitely won't be coming to get anymore of their broken busted up batteries.
Mar 22nd, 2024