Kroger Pharmacy

One of the worst pharmacies I've ever dealt with. I'm really sick of babysitting people that are supposedly professionals.
Aug 9th, 2021

Worst service. Worst experience. They wasted my two days. First day they denied my vaccine appointment though I had a medical condition and asked me to bring a proof. Next day, when I brought the papers, they told me they canceled my appointment and gave it to another person. Horrible pharmacist and management
Apr 6th, 2021

Samuel Cashiola
Dec 28th, 2020

Dec 12th, 2020

Once again I have called to get information about a prescription and the first thing I hear on the phone is an annoyed employee who says “Can I put you on hold” click. Even when you are busy or when a customer calls 30 minutes after opening you must maintain a sense of professionalism. The proper way to answer the phone is “ Hi thank you for calling Kroger pharmacy. I am currently assisting another customer. Can I place you in brief hold?” I’ve tried to refill my prescriptions on the app however some require a prior authorization which can’t be completed unless I or a pharmacy staff member speaks with my doctors office. Instead if sending the doctor the authorization for the approval the pharmacy staff will automatically charge you the amount you’d have to pay without the authorization. Or their best offer is to give you a coupon. Uh no, if the prescription is cheaper with the PA then I want that price. I have to pick up this prescription at Kroger this weekend however come Tuesday morning I suppose I’ll go to another Kroger, CVS, HEB, Walgreens, or even Walmart down the road.
Oct 20th, 2020