Justus W. Thomas, MD

Dr. Thomas is the best! I am so happy he now sees patients on Tuesdays at the medical center area in Gramercy St. too. He takes his work very seriously and he values every person highly. After seeing an enormous amount of patients over a decade and a half in Houston, he has developed excellent motor memory; hes able to offer the newest techniques and equipment for Lasik and cataract treatments; and he has learned from a wide variety of cornea cases, which only a cornea fellowship and time practicing can provide. While he has the newest technology in Houston, his most valuable tool is his well mapped brain.
Jun 18th, 2023

great demeanour
Aug 17th, 2022

I visited Dr. Thomas on Sept 27. I am still waiting for them to send the prescription to the pharmacy. I have called them twice, I left a voice messages.
Nov 11th, 2021

I love Dr. Thomas and his staff. I went from seeing 20/50 with contacts and glasses (at the same time) to seeing 20/30 without anything. I will always be thankful to him and Dr. Clint Gonzales for listening to me and understanding my situation. I recommend HEA to everyone I know.
Dec 7th, 2019

I had a follow-up appt with Dr. Thomas today. My appt was at 1:20pm and I didnt actually see him until about 3:15pm or so (almost 2 hours after my scheduled time). Mind you, I was not the only flustered patient that had been waiting (and waiting) to be seen. One other patient commented that she had already been there over 2 hours! And she added that this was commonplace at this practice... she commented: They schedule way too many patients because its all about making money. It is uncommon for me to post negative reviews, but I felt this one was more than warranted. I have worked in the medical field for the last 20 years and none of the physicians that I have worked with have ever behaved the way Dr. Thomas did today. After waiting almost 2 hours to even see him, I wanted to provide him feedback on the excessively long wait time. I erroneously believed that Dr. Thomas would prefer to receive patient feedback in person rather than via a negative online review since this would provide him the opportunity to address my concerns (or at most, pretend he cared). I waited until after he had finished my exam and when he asked me if there were any other questions or concerns, I immediately let him know that I wanted to share some feedback with him. He popped up quite quickly from the rolling stool and practically sprinted out of the door saying Ive got an emergency, Ill have my manager come in.all this before I could even finish my statement. I was left speechless and appalled at his behavior. (interestingly enough, I had been forewarned by someone there that he may get mad if I said anything to himnow I see that statement was more than appropriate) Once Dr. Thomas sprinted out of the room, the manager came in and was very kind and apologetic. She explained that among the myriad of reasons they run behind is an influx of referrals from the nearby hospitals and that it is common for emergencies to come up. Yes, I know all too well that the patient flow can be impacted by a myriad of factors which can result in running behind by 20-30 minutes or even 1 hour at most. Nevertheless, there are contingency plans that need to be implemented to mitigate the long wait times. The main reason for my review about what transpired during todays visit is that at the end of the day, the practice should value the patient experience and patient feedback is a vital component of that experience. The physician should carenot just about providing quality medical care but also about the patients overall experience. From my personal experience today, it was more than clear that Dr. Thomas does not care he did not even care enough to allow me 2 more minutes of his time to listen to my feedback. As I stated previously, none of the physicians I have worked with would ever behave in this manner because they understand that feedback, whether positive or negative, is valuable to a medical practice. Dr. Thomas, if you even read this, I had hoped not to post an online review about my experience, but you left me no alternative. Your dismissive behavior was unacceptable to say the least.
Jan 12th, 2022