Potbelly

Food was great, but the service sucked, first I ask if they can sub the drink in the meal for a strawberry shake, which I was told it could be done, so I go and pay and when I look at my receipt I was charge for the shake and the extra unneeded drink. When I told them they made a mistake the refused to refund me the shake even after taking the shake back
Apr 5th, 2024

Mar 24th, 2024

Another potbelly location blows this spot out of the water into an other planet. Ordered a flatbread chicken club, two other sandwiches and a shake, the flatbread wasn't even heated, it was taken out of the plastic bag and they prepped the sandwich, the bread was super soft, no crunch, flimsy and broke the sandwich into several other chunks of mediocre chicken, no bacon, and the veggies were not a proper handful, I've been going to another location close to work, almost every week with zero issues except this spot. Very disappointing. The shake tasted like water. It was not busy at all to have this epically fail.
Feb 8th, 2024

Jan 27th, 2024

Just came in for lunch earlier today and the food was hot and quite delicious! But the service was absolutely outstanding, I was having trouble ordering my free entree through the app and Chloe, which I'm assuming was one of the managers because of her proficiency and professionalism, made my food piping hot exactly how I like it and was able to add my coupon on at the register! Overall great experience and outstanding customer service! I will be returning for more
Jan 26th, 2024