Sleep Number

Oct 9th, 2023

We went to buy a pillow at the store today. We have two Sleep Number Beds, so we are quite familiar with this store. There was a sign that said buy one get one free. When we went to pay, Crystal said it was only a 20% discount. I said your sign says buy one get one free. She did not want to sell us the pillow as buy one get one free. I told her that if stores put up wrong prices, then they are obligated to sell to the public the price they advertised. She then said, I have to call my boss and check on it. After she called her boss, she did not tell us if we were getting the discount. I found out when she called her boss a second time to figure out how to do the charge as advertised. She never looked up at us after that. When I asked her questions about the inner circle, she never looked me in the eyes and acted put out with the explanations I needed. Customer appreciation was totally lacking in this negotiation. Im totally disappointed in the way we were treated at the store today!
Oct 1st, 2023

Save your money and undue stress. Unfortunately this business lacks professionalism. We purchased a king mattress for close to 8k and were given a confirmation for a delivery date. After, making all the arrangements, including buying a new bed and gifting our existing mattress (were told delivery personnel would not remove it from a second floor). The day of our delivery, a very unpleasant and unprofessional delivery person walked into our home and stated he would only deliver it if we sign a waiver that would assume all liability if they damaged our home or the mattress during the delivery. Naturally we refused to sign this waiver. As a result, they left and did not deliver the mattress. We are now having a staycation and booking a hotel room since we have no mattress. We have requested a full refund. The question remains: why would anyone want to spend thousands of dollars with a business that has so little concern for delivering items already paid for? Look elsewhere folks. You have been warned.
Sep 23rd, 2023

Poor service, saleswoman with the worse attitude, condescending since the moment you walk in. Were ready to make a purchase but going to a different Sleep Number store.
May 1st, 2023

Excellent customer service Crystal was very informative and friendly! I am going to buy another sleep number bed soon ! Thank you ! The store is also very clean !
Mar 24th, 2023