Star Furniture - W. Houston/Katy

My parents purchased what they thought would be their last couches from Star Furniture. These couches replaced ones they purchased from Star that lasted 20 years. We expected these to do the same and wow, we are so disappointed. What a horrible quality these couches have turned out to be. The leather is already sagging in different parts of the sofas. I called Star Furniture three times and was given three different emails to customer service before I was given an email that actually worked. One of the customer service emails that doesnt work is posted on their Facebook wall. What a run around. I called and left a message with the store manager but they are obviously too high grade of senior management to bother handling an issue with a product they sell. They never bothered to contact my parents or return my messages. They claim an email was sent but I looked through my email - no such thing ever happened. Today, I finally got an answer after calling Star. It turns out the manufacturer looked at the pictures and determined its normal. So thats it. There is no other recourse for my parents and now my mom is stuck with these bad quality couches. It breaks her heart to know the last couches she bought are a true disaster - and she has to now look at them for the rest of her life and be reminded of how she was let down by a company she trusted. Ive got the pictures to prove what Im sharing. The last two pictures were of the couches when they were delivered. The pictures before that were of the couches less than a week later. My parents dont have pets and they dont have many visitors for this type of wear and tear in two weeks. It infuriates me that the management at Star Furniture takes advantage of senior citizens like this. You can see from my profile that I have left many reviews for businesses and I am a fair reviewer. I believe that companies need to do the right thing by their customers no matter what. Clearly Star Furniture is no longer one of those companies. Buyer beware because there is no resolution for you when you buy furniture that turns out to be defective. My parents should have gone to Gallery Furniture. Im sure Mattress Mack would do the honorable thing and fix this situation - but then again, Gallery Furniture is about Houston. Star only cares about the stock market evaluation. I would give Star a negative rating but thats not possible.
Apr 9th, 2024

Great experience! Really enjoyed working with Penny. She made this purchase an enjoyable adventure.
Apr 8th, 2024

Linda was very helpful helping us finding our beautiful furniture!!
Apr 8th, 2024

Victoria was awesome to deal with. Made it so easy for our purchase.
Apr 7th, 2024

Bonnie 10+ stars! Thank you and your manager for working with me! My first time buying a home and of course it needs to be furnished. Thank you for helping me through the process! Shannon
Apr 6th, 2024