Forest Park Lawndale Funeral Home & Forest Park Lawndale

COMPLAINT: Took over a year to get a flower vase placed correctly over my parents grave marker. 1) Feb 16, 2023 Placed an order with Elsie Hernandez and paid for a flower vase to be centered OVER the Last Name of my parent's grave marker. 2) June 21, 2023 (See 1st photo) The flower vase was incorrectly placed UNDER my mothers name. WHY would you place the vase UNDER one persons name on a family grave marker? Went to the office and they assigned us with a counselor to get the flower vase correctly repositioned OVER the Last Name of my parents grave marker. Texted the counselor photos of the problem, photos of how it should be placed and she said it would be repositioned. 3) Jan 11, 2024 The flower vase still has not been repositioned. We were assigned to speak with a 3rd counselor (J. Oscar Cuellar - Family Service Counselor). Texted him photos. He agreed the vase was not positioned correctly and stated he would get this corrected. 4) Feb 2, 2024 Spoke with J. Oscar Cuellar and he stated would check on the work and update me by tomorrow. Did not get a text or call back from Cuellar. 5) Mar 13, 2024 Called Forest Park and this time insisted on speaking with a supervisor or a manager (not another counselor). Spoke with Deborah (Manager with Forest Park) about the problem. She sent someone to inspect the placement of the vase at my parent's grave site. After inspection, she texted that she will have someone relocate the vase just how I had initially asked for" and will get back with me first thing tomorrow morning. 6) Mar 15, 2024 @ 2:24 pm No update from Deborah. Called & Deborah was not in the office. Will have Cynthia Ramon (another Manager on site) call me back. Cynthia Ramon never called me back. 7) Mar 18, 2024 @ 3:25 pm Finally, Deborah called back with news that the vase had been repositioned and then texted me a photo of the work done (See 2nd photo). Stated grass will be added to fill in gaps around the grave marker but unable to give a timeframe for completion of work. Hope they did not lose the silk flowers I placed in the vase (Deborah stated she was unable to help if this happened)
Mar 29th, 2024

Danielle and Liliana were exceptional in helping with the services of my father. They answered my questions and were very kind and empathetic.
Mar 29th, 2024

Received professional response to varied questions asked. Personnel was very friendly and made me feel at ease. Highly recommend using the many services provided by Forest Park Funeral.
Mar 29th, 2024

Mar 22nd, 2024

..Nicole was extremely attentive and listened to my concerns with great deal of patience. She was very helpful in solving problems I was facing in coordinating my dads funeral arrangements. She was very understanding and displayed professionalism. She is truly an asset to your company and to Funeral Home industry.
Mar 20th, 2024