Macy's

Great store
Apr 9th, 2024

The people working in the fragance department are horrible, nothing but rude, and disrespectful. The moment I told the woman helping me, I was not looking for a gift set or something high end her whole demeanor changed. This was my second time shopping here. The first time, I had a decent experience with the lady working the Dolce Gabbana counter. This second time, I began browsing a very nice lady approached from Givenchy asking me if I needed help, I said yes, and she began to show me around. That wasn't the problem. The problem was this other lady that came and intercepted our conversation, saying, "What are you looking for?!"What age range?" and began showing me some fragances from Carolina Herrena. I then explained to her that I wanted something smaller. She kept insisting that I was better off buying the bigger bottle that was $140+ because they had a sale. The moment she saw I was not giving in, she began to act as if I was bothering her. She continued showing me some gift sets and basically pressuring me to buy something she was showing me. I insisted that was not what I was looking for, and I kindly asked if she could show me some small, maybe travel size fragance bottles near the register. And she very rudely said, "This is what you're looking for." You want to spend $30" At this point, she was acting like I was wasting her time, I asked her which one she recommended it, and she said, "You're fine with the Coach" I proceed to ask her if I could smell it and rolled her eyes at me as she was walking towards the Coach display, to which she then reply "Are you going to buy it or not" and I said yes and followed her to the register. She checked out the item I was buying and threw the bag on the counter. I had never experienced such horrible customer service anywhere. It does not matter whether I'm just browsing, wanting to buy an item that's $50 or $500. Staff should know better than to treat people that way. Mind you, I kept my composure the entire time and just tried to go along, hoping she wouldn't end up treating me how she did. Management needs to look into this department closely, I did not expect to see that many bad reviews here, but I guess it's common for them to treat their customers that way. This would definitely be that last I'll ever buy anything here. I'm better off that way, thank you!
Mar 31st, 2024

Mar 30th, 2024

I haven't been to this Macy's for I since it opened I found a good deal and also have this month ,I plan on shopping here more because I find more sales and certain men's clothing I can't find in any other stores
Mar 29th, 2024

There number phone number doesnt work.
Mar 28th, 2024