Briggs Equipment

So fed up with Briggs from their Service dept to their accounting and billing Departments. They have no internal communication and the lack of service knowledge from their technicians if laughable. I have wasted close to $7,000 to fix a forklift that keeps dying and yet it still is not fixed. The first tech said it was fuel system related and replaced the converter, filter and sensors and a day later it was doing the same thing. They come back out to reassess it and the tech says its a defective LPG converter and replace it under warranty and after it was replaced for the 2nd time in a weeks time frame it was dying immediately after the tech replaced it. And even when I was told it was a warranty replacement they sent me a bill for the part and labor that I had to fight and refuse to pay. They then send out another service tech for the 3rd time and he says its a short in the the engine wiring harness. So we have it replaced for thousands of dollars more and yet it is still dying. We even bought a Used lift from them and have had so many billing and overcharging issues with them. Not to mention the overcharging for labor on their service. Like the tech taking 3 hours to do the service and being quoted and charged for 10 hours. I am fed up with them and the poor service!
Jan 28th, 2024

So fed up with Briggs from their Service dept to their accounting and billing Departments. They have no internal communication and the lack of service knowledge from their technicians if laughable. I have wasted close to $7,000 to fix a forklift that keeps dying and yet it still is not fixed. The first tech said it was fuel system related and replaced the converter, filter and sensors and a day later it was doing the same thing. They come back out to reassess it and the tech says its a defective LPG converter and replace it under warranty and after it was replaced for the 2nd time in a weeks time frame it was dying immediately after the tech replaced it. And even when I was told it was a warranty replacement they sent me a bill for the part and labor that I had to fight and refuse to pay. They then send out another service tech for the 3rd time and he says its a short in the the engine wiring harness. So we have it replaced for thousands of dollars more and yet it is still dying. We even bought a Used lift from them and have had so many billing and overcharging issues with them. Not to mention the overcharging for labor on their service. Like the tech taking 3 hours to do the service and being quoted and charged for 10 hours. I am fed up with them and the poor service!
Jan 25th, 2024

Nov 7th, 2023

Oct 12th, 2023

Used second entrance we were delivering lifts. Easy in and out and the guys were nice and helpful. Quick unload
Aug 30th, 2023