Navy Federal Credit Union

I dont appreciate being treated like a criminal when I was a victim of a scammer in YOUR parking lot and when your bank teller made errors that could only be corrected by the branch. I went to this location to deposit money. I was met by a scammer asking if they can transfer money for me to withdraw because they didnt have an ID. I watched the scammer report fraud on my account instead of sending money. So I went inside to let them know whats going on in their parking lot. Everything was handled but they put a hold on the funds that would be under investigation (or maybe because they thought I was apart of the scam) needless to say when the fraud department reversed the credit my money was still under hold. I called Navy federal immediately and when they called the branch they LIED and said I deposited a check thats why it was on hold. I handed them over 1600 in cash. I had to return to the location. It was confirmed by the teller and then the manager over examined my ID then took it to another room only to come back and say, its in their just rude. I was still on the phone with Navy Federal whom also thought they were treating my like a criminal. Id hate to say I was banking while black but had I came in my work clothes instead of painting clothes, maybe I would have been treated better.
Mar 6th, 2024

Everytime i go to this ATM it never works! Very irritating
Feb 20th, 2024

In my experience with Navy Federal I have found it to be somewhat overrated and not the optimal choice for financial services. The institution tends to closely monitor account activity, and the restrictions imposed in the event of a lost debit card can be quite stringent, lasting an entire year. Additionally, the Zelle withdrawal limits are notably low, with limited recourse for users seeking adjustments. The reliability of their Zelle service appears to be inconsistent, often experiencing downtime. These factors collectively raise questions about the overall utility of this credit union. I would advise potential investors to explore alternative options for their financial needs.
Feb 2nd, 2024

Jan 13th, 2024

Customer service is so very personal, they treated me with great care and concern for my needs. They showed true support for us veterans and our families.
Jan 12th, 2024