Timeline Logistics - Houston

Nov 20th, 2023

this people never pay they own me 2200$ emilio the owner of the company is the first thief!!!
May 22nd, 2017

Despite the negative reviews, I had an excellent experience with Timeline. They were helpful at the Main Office, very professional and courteous. The delivery driver called to give notice when he was on the way, was on time and was so nice in person. I hope this is the new norm for this company, a reliable and customer friendly freight delivery company is hard to find!
Jan 7th, 2016

This company doesn't even deserve one star. I ordered an 8-piece dining set through Wayfair who hired this third-party delivery service, Timeline Logistics, and the company did not deliver within the scheduled delivery window BECAUSE the company sent the delivery man out to deliver ALONE even though they knew what was in the set as well as the fact that he would have to delivery up three (3) flights of stairs (the invoice had these notes). I insisted that he load my SUV and let me bring it upstairs through our apartment community garage (because his truck wouldn't fit), and after pleading with him, he finally agreed (probably thought he would get in trouble). Towards the end of the delivery, he took a call and became very upset. When I asked if he was okay, he told me that the company hadn't paid him for a full month! This is an older man who probably has a family to feed. Not to mention those boxes were heavy! The man was drenched in sweat when he arrived and he was wobbling through my living room to set the boxes up in my dining area. When he left, I called the company directly and asked to speak to a manager and they hung up the phone on me! I called again and someone picked up saying the calls were being rerouted because the lines were busy. Horrible customer service. They don't deserve anyone's business.
Dec 27th, 2017

DO NOT USE this Company!!!!! They are rude, inefficient, careless and will delivery staff behave like gangsters. Wayfair used this company to deliver a bed frame and after asking to 2 delivery staff to open boxes outside bedroom as I had a white carpet their answer was: "Sorry we have to push box inside" meaning they didn't care one bit do things right. Boxes were obviously filthy dirty from the shipping and so opening them outside the room was the right thing to do. One of the guys looked at me like ready to pull up a gun and shoot. His desire to please, attitude, ,manners were horrible. Because they refused to complete order as originally I requested to Wayfair, I was asked to refuse order and they took merchandise back. Wayfair were kind enough to try a second attempt and were confirmed from this horrible company for the following Monday. I took day off to receive my merchandise and dispatcher Priscilla to revenge letting her know how rude her delivery crew was she placed me on hold for 1 hour and 25 minutes and counting. See video below. Just wanted to show everyone if you use this company your clients satisfaction will be ZERO!!!!!!! and no more repeated business!!!!!! I cannot believe owner of this company gives so much freedom to be so insulting. I read this company reviews and pretty much confirm my theory. This company sucks!!!! Watch video below how they left me on hold for 1 hour and 25 minutes and counting...
Sep 17th, 2017