T-Mobile

Thank u Franni y Aide for all the help.
Jul 1st, 2023

Jun 25th, 2023

Thank u franni and jasmine for all your help
Jun 25th, 2023

I have been with T-mobile for over 16 yr and never gone have I gotten such a bad attitude with smirk laugh on helping on a sims card. First she had a talk back attached as the customer is not right she is. When I keep telling her to look at my account. Turns out this was a 3rd party store never dealt with these types of stores. Shes talking to me as if I know what she means on her process or how she handles customer. Obviously she needs more customer service training if she is working for commission. All she had to say this store is not from corporate. But no telling me well you can call T-Mobile they still going to tell you the same and I would still have to tell them I can give you a free SIM card. I didnt mind paying for the card it. I explained to her I called T-Mobile they didnt tell about this all they said I can go to any T-Mobile store to get a free card. It was more of an argument with this employee than help. She did even offer like other another location T-Mobile stores. And to top this her boss was there with another employee what looks like talking about work Im sure, but he needs to pay more attention on route customers service in his store specifically when hes there.
Jun 25th, 2023

My Name Is Warren Sanders and I Went To the T-Mobile #1851 on Fulton,! Jasmine Is The " Bomb" ; Super Professional,Humble,Sincere and Also Well Knowledged! Marcus is Also A Very Helpful Welcoming Person ...My Experience With Them Is Unmatched in Service I've Experienced z! "Visit them ASAP!!!"
Jun 23rd, 2023