Metro by T-Mobile

Horrible customer service. My family and I have been there many times but my sister's visit today is what drove me to write this review. She went to change her current phone's SIM card to her new phone, but didn't know if the had to do it there electronically, anyways Eliani and the current manager treated her like she was slow for buying an "outdated" phone and had the audacity to try to sell her a newer phone. No selling strategy whatsoever just passive aggressiveness.
Apr 1st, 2024

Bad costumer service, the staff was rude and condescending.
Mar 29th, 2024

Rosy is the absolute best. I love coming to this location. She is knowledgeable friendly and so helpful. 10 stars !!
Nov 1st, 2023

Terrible place, changes to the account without any explanation, charge for an item not ordered.
Oct 3rd, 2023

2 terrible managers They have no tact and poor customer service. If I could I would give them 0 stars. If I were their boss I would have fired them a long time ago. Precisely before attending to my daughter, they had treated a man badly because he went to give his payment and they did not want to accept it. That I should have given it with a card He explained to them that he didn't have a card and she and the manager treated him badly and Mr. left very embarrassed. Eliani is the name of the woman who made my daughter feel bad because according to her the cell phone was not high-end, it was an old cell phone. We have been with this Metro Company for 8 years now and the treatment is not fair....my daughter just told me what happened and what these women do is unacceptable.
Mar 30th, 2024