Airport Van Rental - Houston

The receptionist was AMAZING. AVR really helps you out and gets you what you need! If you are renting, I most definitely recommend renting from AVR. Staff is great and the vehicles were so clean! Will definitely be back! WORTH EVERY PENNY! AVR you picked the perfect employees
Aug 28th, 2021

Shuttle service didn't pick me up from airport after numerous calls to various numbers associated with the business. I left several messages during normal business hours. No one at the Houston airport (IAH) knew where the shuttle to their off-site location was located. After spending over an hour trying to figure out how to get to the vehicle I supposedly rented, I called Kayak and cancelled my reservation. Ended up going with Avis. Paid for my vehicle and drove out of the airport.
Aug 27th, 2021

Tocarra was a huge help with my van rental. She turned what could've been a bad experience into a good experience.
Jul 24th, 2021

I rented a vehicle from Airport Van Rentals, I returned the vehicle and the next day after I retuned the vehicle, I revised a $400 charge for a clean-up fee because the van supposedly smelled like a dog and there was supposedly dog hair in the van even though it's impossible since my daughter is allergic to any animal hair, and I had the car detailed as well so I wouldn't have this issue but even with this I called customer service to see what had happened and I was sent to numerous people with no help what so ever or no explanation at all they said was it's on the contract we can charge you this and that was basically the end of the story with them there was no help what so ever I was given numbers and was transferred to numerous people with all the same answer of it's on the contract and we can't do anything about it. I don't recommend this company at all choose someone else before you get charged a bogus and outrages clean up fee with no explanation at all.
Nov 30th, 2022

First I would like start by saying, The employees had not good but great customer service skills.I got a little frustrated at first. Going in through the rental processes. The lady Takeria.( Forgive me if I spelled it wrong.) Was very helpful.Even tho I was late for the reservation.She still helped me out. Stayed professional. I Ended up having to come back the next day because I didn't have all my documents. SHE still did her job and when I came back the next morning I had everything n the process went quick. Thanks one again for your help will be using again. When I went back the next day.Ms. Amelia is the one that helped me that morning she was very polite n professional. Last but not least Mr. Deion answer the phone when I call about an issue I was having again customer service skills 100 he explained everything put my mind at ease and was very professional with it. The process was quick n hassle free Thank you guys once again.
Aug 3rd, 2021