Hornet Appliance Services

M B _{on Google}

Mar 23rd, 2024

If I could give them zero or negative stars I would. Absolutely ridiculous company, its been almost a month and the status of my part they were ordering is still unknown. They dont answer their phone no matter how many times you call and I have no idea how they are still in business. I beg you to take your business elsewhere!!!

Garry Tripp _{on Google}

Mar 17th, 2024

Wish I would have read these reviews before I allowed American Home Shield to chose Hornet Appliance Services for my washing machine repairs. It took 1 week to get the parts and I was told that repairs would be made the week the parts came in which was Monday, 3/11. I was told today that the parts haven't been verified BUT I would be contacted once the parts were provided to the scheduler. There office staff did not answer the phone for 7 days and when they did, they were unprofessional and rude.

Ashley Swenson _{on Google}

Mar 11th, 2024

This is the worst company I've ever dealt with. Ever. Their office staff is rude, they don't return phone calls, schedule you on days you tell them you can't be home, and my oven is STILL broken two months after they were first assigned to fix it through my home warranty company. Their customer service is so bad, that even when my warranty company reached out to them on my behalf, he (the warranty representative) said he would escalate them because of how awful they were to him as well! I have no idea how they're still in business. Go anywhere but here for your home appliance repair! Literally anywhere else. If I could give them a lower rating than just one star, I would.

Carly C _{on Google}

Mar 13th, 2024

Part was on back order for my oven - heating element. Waited a month and some to schedule the appointment once the replacement part arrived. Window for tech is 1pm to 5pm, normal. Tech arrives at 4pm.
Installation time for the equipment was a total of 20 minutes, give or take. Unit turns back on - brief pause - Tech and I say our goodbyes.
Unfortunately for me, the technician may have tested the oven by turning the unit on, but what the technician failed to do was allow the oven to reach temperature.
So, after a soft pop was heard, the oven lost power and tripped a breaker. The oven was not tripping the breaker before. I could at least turn the oven on prior to the replacement, but sadly that is no longer a thing.
Time was 4:30pm when I began to call their office, and as others have stated - no answer. Granted, they close at 5pm; giving them grace here.
Update:
Technician returned to my home and had fixed what they had broken - popping a breaker, but the issue with the oven not heating remains. So, I scheduled the return appointment immediately - 3/13/23. No availability until 3/16/23 - timeframe: 1pm to 5 pm. I had tried calling their office multiple times throughout the day, just to make sure that they were still coming to my home. No answer. The window for arrival has now passed and I have not received text/email/call from Hornet Appliances. Will return with another update if and when they return.
Garbage.