Intelfix Appliance Repair

Amazing service
Jun 26th, 2021

They still charge diagnose fees even if you hire them for repairs, and they never answered your phone. You have to leave a message, it’s like you gotta beg them to respond. I don’t know why they ranked so high.
Sep 13th, 2020

Great customer service!!!!— would definitely would recommend to my friends and family!!
Jul 22nd, 2020

Jul 13th, 2020

My Sears Home Warranty uses this repair company and the customer service and responsiveness to messages left on their machine is not a professional method to conduct business and you never get a live voice unless you call multiple times. They scheduled an appointment with me for Saturday 9/11 in between the hours of 10-1 and no one ever called to confirm they were coming out nor did they show up then the audacity of them to have a prerecorded message stating their office was closed Saturday for maintenance. If office maintenance was going to impact them sending out a technician then a courtesy call should have been made to let me know. I have left message after message and contacted Sears Warranty and told them to find someone else reliable and responsive as I've already paid both Warranty and deductible for the service and they not even have the decency to reach out regarding the appointment or check to see if a more suitable date would be okay to reschedule for due to inconvenience on their end. I was supposed to attend a funeral for a love one who died due to COVID-19 and missed it sitting around my home waiting on someone to show up because non communication from their end. This is a very disturbing matter and I just hope after Monday if no one shows up that Sears finds me another reliable service provider or I will be canceling all services with SEARS if this situation isn't rectified the way it should of been without me having to do a poor review in order for them to understand that people's time is precious and they need to do a better job or hire someone to answer the phone and not have to just leave messages waiting on them to respond just like I waited on them to show up. I am very upset and wish I'd never had to deal with their incompentecy all together. Wouldn't recommend them to my worst enemy. Service: Washing machine repair
Aug 26th, 2021