Villas at Cypresswood Apartments

Yall.. just a word of caution.. if youre searching for an apartment and are considering Villas at Cypresswood, then please continue your search. I moved in two weeks ago and already cant wait to move out! In the two weeks Ive been here. Ive been fined for leaving my trash outside in front of my unit, even though my lease states that I pay $40 per month for trash valet and was instructed on where to leave my trash. Ive placed 3 work orders (2 for appliances that dont work properly and 1 for roaches) and now they want to charge me $75 for adding someone to my lease so that they can have gate access to my unit. The person wont even be living here! The grounds look great from the outside, but be warned whats behind the scenes is not worth the outrageous cost of rent to live here! 11 months and 2 weeks before I can move out! and yes Im already counting down! Dont make the same mistake I made go spend your rent money elsewhere! Update: April 2024 --- NO MORE "JUST A WORD OF CAUTION"... READ THE REVIEWS AND DO NOT RENT HERE. The buildings are overrun with roaches. The management company won't treat for them. My neighbor sent me video of the roaches in her refrigerator (pic attached, as well as a random selection of recent pics taken in my apartment), and my apartment has been infested as well! The management company refuses to do anything about it. I get messages that the entire build is going to be treated or has been treated on a specific day .... yet my cameras do not pickup anyone in my apartment or outside treating the area. I've spoken with numerous neighbors in my building as well as other buildings who all complain of the same issue. I travel A LOT and every time I leave, I get rid of all my food just to try to mitigate the issue. (doesn't work). I have yet to meet a neighbor that hasn't had a complaint about the management company and the way the residents have been treated. I have requested the name of the owner of the building multiple times and have been refused the information. Please do yourself a favor. Don't even consider the Villas at Cypresswood as an option for you or your family.
Apr 2nd, 2024

If I could give -5 stars I would. This place is the most ridiculous place I have ever lived in. My apartment was full of roaches before I even put my mattresses inside ! I would ask for pest control and roaches would still appear. Also, they would kick me out of the pool if I didnt wear a bikini but I saw a lady go in the pool covered from top to bottom because of her religion and no one told her anything. I have now moved out and I have waited for them to give me my refund check and i have yet to receive it. We have called the office and Sarah states she cant do anything about it. They can obviously fix this issue but they just dont. She Comes with an attitude as soon and shes picks up the phone but gets all mad if you give an attitude back. It is unbelievable that they want you to pay so much money and on time but wont give you YOUR OWN MONEY BACK!!
Jan 26th, 2024

Sarah was very helpful. She went above and beyond to make sure my needs were met and I got what I was looking for.
Jan 15th, 2024

I just renew my 3rd year contract staying in this apartment. This is a quiet place, good location, near HEB, Kroger, Vintage shopping mall and hospitals. I like my unit because it has the attached garage that make me feel living in a townhouse more than in an apartment. I have nothing to complain. All the requests to repair or maintenances required have been done quickly, responsibly. Their staff is very professional and friendly. Thank Sarah, Alissa and the other working team here.
Nov 5th, 2023

My experience with this company was horrible. I asked what all the requirements/ details on move in and application fees the whole process. Never did they say I couldnt get my $400 back and when I called back just to get a explanation on why I wasnt receiving the security deposit back, I thought this was scammed like because you usually dont give security deposit until you move in . I ask not to write on the $400 money order because because I wanted to be available to get it back just in case something go wrong. She informed me I would get it even if I wasnt approved never said nothing about this questionnaire they have anything to do with whether I get my $400 back or not ! The manager was rude when I just called to get a understanding i was nice and pleasant when ask my questions. She old me im grown i can read she not underline nothing for me to go read it ! Be careful guys!!! $600 down the drain never will i give a security deposit up front! I wouldnt even give one star but i had to just to post my review! They also
Nov 2nd, 2023