Taco Bueno

I come multiple times per week and enjoy the food. But the one time I want my $3.50 back for the sloppy, soggy, unevenly heated sorry excuse for a burrito they gave me apparently it's the end of the world. I've worked in many restaurants and will never understand why the employees can't use common sense to determine when to give a refund. I showed pictures of the gross food and they didn't apologize or anything. They just made me feel like a thief for asking for my $3.50 back as if they are protecting a billion dollar company's $3.50. So for that $3.50 you lost a lifetime customer. Sad part is the double digit IQ employees wont give a darn and management probably won't even say anything about it. This is why the public has to write reviews to warn the rest because obviously management is too incompetent to train their employees on simple business principles. Look at the photo and tell me what part of that shows an ounce of quality or what I would expect based on menu photos or description. It should be common sense to look at this and say "wow, that does look gross, why would you pay for that? Here's your $3.50 please come back and we will do better." Unfortunately that's not how it works when employees are more worried about being petty and not refunding for their trash excuse for a product, and management won't give them repercussions for doing so. Enjoy working at Taco Bueno because with that mindset you'll be in that drive thru forever. Mean? IDC the truth hurts. Do better.
Mar 7th, 2024

Mar 2nd, 2024

First time visiting here. My wife loves this place! The food was delivered fast is freshly made and the restaurant is clean.
Feb 18th, 2024

I was very unhappy I had large drinks and they were 2 from the top from being full. My platers were all mixed up and looked like they werent dropped? I tried to call them and get it fixed and they wouldnt answer the phone and it would just hang up on me!!! Very frustrating and disappointing!!!
Feb 18th, 2024

Jan 14th, 2024